Unfulfilled Orders, PrestaShop

Unfulfilled Orders for PrestaShop stores, tracked live in Vortex IQ Nerve Centre. What it counts, why it matters, and how to act on it.

Card class: Key Metrics * Category: Fulfilment & Operations * Chart: kpi

At a glance

COUNT(orders WHERE current_state IN (2,3,9)) - paid but not yet shipped. Aged by date_add for the alert.

What it measures	COUNT(orders WHERE current_state IN (2,3,9)) - paid but not yet shipped. Aged by date_add for the alert.
Format	number
Time window	RT
Alert trigger	>10 orders aged >48h, driven by sentiment_key: unfulfilled_count
Alert band	lower is better - good at/below 10, bad at/above 50
Roles	owner, operations
Data type	Real-time

Calculation

COUNT(orders WHERE current_state IN (2,3,9)) - paid but not yet shipped. Aged by date_add for the alert.

PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

Why it matters

Unfulfilled Orders is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its alert band, and Ask Viq can explain the movement in plain English with a citation back to this card.