Unfulfilled Backlog Alert, PrestaShop

Unfulfilled Backlog Alert for PrestaShop stores, tracked live in Vortex IQ Nerve Centre. What it counts, why it matters, and how to act on it.

Card class: Supporting Metrics * Category: Nerve Centre * Chart: alert_list

At a glance

Paid-but-not-shipped orders (current_state IN 2,3,9) ageing past 48h on date_add - staffing / picklist / 3PL issue before the customer emails.

What it measures	Paid-but-not-shipped orders (current_state IN 2,3,9) ageing past 48h on date_add - staffing / picklist / 3PL issue before the customer emails.
Format	number
Time window	RT
Alert trigger	>10 paid orders aged >48h in states 2,3,9, driven by sentiment_key: unfulfilled_count
Alert band	lower is better - good at/below 10, bad at/above 50
Roles	owner, operations
Data type	Real-time

Calculation

Paid-but-not-shipped orders (current_state IN 2,3,9) ageing past 48h on date_add - staffing / picklist / 3PL issue before the customer emails.

PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

Why it matters

Unfulfilled Backlog Alert is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its alert band, and Ask Viq can explain the movement in plain English with a citation back to this card.