Avg Order Processing Time, PrestaShop

Avg Order Processing Time for PrestaShop stores, tracked live in Vortex IQ Nerve Centre. What it counts, why it matters, and how to act on it.

Card class: Supporting Metrics * Category: Fulfilment & Operations * Chart: kpi

At a glance

AVG(time from order_histories first paid-state date_add to first shipped-state (4) date_add) per order, hours, in window.

What it measures	AVG(time from order_histories first paid-state date_add to first shipped-state (4) date_add) per order, hours, in window.
Format	number
Time window	30D vsP
Alert trigger	>48h
Roles	owner, operations
Data type	Derived

Calculation

AVG(time from order_histories first paid-state date_add to first shipped-state (4) date_add) per order, hours, in window.

PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

Why it matters

Avg Order Processing Time is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its alert band, and Ask Viq can explain the movement in plain English with a citation back to this card.