Total Orders, PrestaShop

Total Orders for PrestaShop stores, tracked live in Vortex IQ Nerve Centre. What it counts, why it matters, and how to act on it.

Card class: Key Metrics * Category: Revenue & Growth * Chart: kpi

At a glance

COUNT(orders) WHERE current_state IN (2,3,4,5,9,11), windowed on date_add.

What it measures	COUNT(orders) WHERE current_state IN (2,3,4,5,9,11), windowed on date_add.
Format	number
Time window	T/7D/30D vsP
Alert trigger	drop >20% vsP, driven by sentiment_key: order_count_trend
Alert band	trend-based - good when change >= 0%, bad when <= -10%
Roles	owner, finance, operations
Data type	Native

Calculation

COUNT(orders) WHERE current_state IN (2,3,4,5,9,11), windowed on date_add.

PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

Why it matters

Total Orders is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its alert band, and Ask Viq can explain the movement in plain English with a citation back to this card.