Payment Error Rate, PrestaShop

Payment Error Rate for PrestaShop stores, tracked live in Vortex IQ Nerve Centre. What it counts, why it matters, and how to act on it.

Card class: Key Metrics * Category: Refunds & Cancellations * Chart: gauge

At a glance

COUNT(orders WHERE current_state = 8) / COUNT(all orders) over date_add window. A spike = broken gateway / checkout config.

What it measures	COUNT(orders WHERE current_state = 8) / COUNT(all orders) over date_add window. A spike = broken gateway / checkout config.
Format	percent
Time window	7D vsP
Alert trigger	>5%, driven by sentiment_key: payment_error_rate
Alert band	lower is better - good at/below 1, bad at/above 5
Roles	owner, finance, operations
Data type	API-derived

Calculation

COUNT(orders WHERE current_state = 8) / COUNT(all orders) over date_add window. A spike = broken gateway / checkout config.

PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

Why it matters

Payment Error Rate is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its alert band, and Ask Viq can explain the movement in plain English with a citation back to this card.