Payment Errors Spike Alert, PrestaShop

Payment Errors Spike Alert for PrestaShop stores, tracked live in Vortex IQ Nerve Centre. What it counts, why it matters, and how to act on it.

Card class: Key Metrics * Category: Nerve Centre * Chart: alert_list

At a glance

Velocity of orders landing in current_state = 8 (payment error) - first signal of a broken gateway / checkout config.

What it measures	Velocity of orders landing in current_state = 8 (payment error) - first signal of a broken gateway / checkout config.
Format	number
Time window	RT
Alert trigger	>5 orders entered state 8 in last 1h OR rate >2sigma vs 7D baseline, driven by sentiment_key: payment_error_rate
Alert band	lower is better - good at/below 1, bad at/above 5
Roles	owner, finance, operations
Data type	Real-time

Calculation

Velocity of orders landing in current_state = 8 (payment error) - first signal of a broken gateway / checkout config.

PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

Why it matters

Payment Errors Spike Alert is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its alert band, and Ask Viq can explain the movement in plain English with a citation back to this card.