Support Load vs Orders, PrestaShop

Support Load vs Orders for PrestaShop stores, tracked live in Vortex IQ Nerve Centre. What it counts, why it matters, and how to act on it.

Card class: 🔗 Cross-Platform * Category: Cross-Platform: Revenue at Risk * Chart: line

At a glance

What it measures	Support Load vs Orders
Format	number
Time window	30D vsP
Alert trigger	tickets/order >2x baseline
Roles	owner, operations
Data type	Derived

Calculation

Support Load vs Orders

PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

Why it matters

Support Load vs Orders is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its alert band, and Ask Viq can explain the movement in plain English with a citation back to this card.

This is a cross-platform card: it lights up only when the PrestaShop store is paired with the relevant sibling connector (ad platform, email, or payment gateway), joining store data with the other source to surface revenue at risk.