Refund Value, PrestaShop

Refund Value for PrestaShop stores, tracked live in Vortex IQ Nerve Centre. What it counts, why it matters, and how to act on it.

Card class: Supporting Metrics * Category: Refunds & Cancellations * Chart: kpi

At a glance

SUM(order_details.total_refunded_tax_incl) for order_details in window (covers full state-7 and partial state-15 refunds).

What it measures	SUM(order_details.total_refunded_tax_incl) for order_details in window (covers full state-7 and partial state-15 refunds).
Format	currency
Time window	30D vsP
Alert trigger	-
Roles	owner, finance
Data type	API-derived

Calculation

SUM(order_details.total_refunded_tax_incl) for order_details in window (covers full state-7 and partial state-15 refunds).

PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

Why it matters

Refund Value is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its alert band, and Ask Viq can explain the movement in plain English with a citation back to this card.