Show your products in Meta AI

Let shoppers find your products when they ask Meta AI. It is off until you turn it on, it never changes your store, and shoppers buy through your own checkout.

More shoppers now ask an AI assistant what to buy. Catalogue sharing lets Vortex IQ put your products in front of shoppers who ask Meta AI, with your price, your currency, your picture and a link straight to your store.

Coming soon. BigCommerce stores come first, then Adobe Commerce (including Magento Open Source). You can opt in now, and your store is included when sharing goes live.

How it helps you

• Be found where shoppers are asking. When someone asks Meta AI for a product you sell, your store can be part of the answer.
• Your price, your store. Shoppers see the price and currency from your store, and every product links to its own page on your site.
• Nothing to set up. It uses the product catalogue Vortex IQ already keeps in sync for your dashboards. No feed to build, no app to install.
• You stay in control. It is off by default, set one store at a time, and you can turn it off whenever you like.

Turn it on

1. Open your store connection

   In Vortex IQ, go to Settings → Connected Sources and open your BigCommerce, Adobe Commerce, Magento or Shopify connector. Select the store.

2. Tick the box

   Under Meta AI catalogue sharing, tick Show this store’s products in Meta AI. Your choice saves straight away.

If you run more than one store or channel, each one has its own box, so you can share some and not others.

What is shared, and what is not

Shared with Meta AI	Never shared
Product name, short description and brand	Cost price, margins or sales figures
Category	Exact stock levels
Price and any sale price, in your store’s currency	Customer details or order history
Whether it is in stock (yes or no)	Products you have hidden or disabled in your store
Main product image	Anything from stores you have not opted in
The link to the product page on your store

Prices and checkout

• The price your shoppers see is your price. We use the price your store shows on the product page, in your store’s currency, so it matches what a shopper sees when they arrive. Shipping and tax are worked out by your checkout, as usual.
• Shoppers buy on your site. There is no basket or checkout inside Meta AI. A shopper follows the link to your product page and buys through your normal checkout, so the order, the payment and the customer relationship stay with you.

It never changes your store

Catalogue sharing only reads. Vortex IQ does not change your products, prices, stock, basket or orders to make it work.

Turn it off

Untick the box. Your store stops being searched, and its products stop appearing in Meta AI.

Questions

Which platforms are included?

BigCommerce first. Adobe Commerce and Magento Open Source follow once your product catalogue is syncing to Vortex IQ. You can opt in on Shopify stores now too; we will confirm when Shopify stores are included.

Can I choose which products are shown?

Products you hide or disable in your store are never shown. Choosing individual products is not part of the first release.

Does Meta get my customer or order data?

No. Only the product details in the table above are shared, and only for stores you opt in.

Who can turn it on?

Anyone in your organisation who can manage your connected stores in Vortex IQ Settings. Each change records who made it and when.

Related

• Vortex IQ connector for Meta AI, the technical reference for Meta.
• Catalogue API preview, for developers.