Partial Refunds, PrestaShop

Partial Refunds for PrestaShop stores, tracked live in Vortex IQ Nerve Centre. What it counts, why it matters, and how to act on it.

Card class: Supporting Metrics * Category: Refunds & Cancellations * Chart: kpi

At a glance

COUNT(orders) WHERE current_state = 15 (partial refund) over date_add window.

What it measures	COUNT(orders) WHERE current_state = 15 (partial refund) over date_add window.
Format	number
Time window	30D vsP
Alert trigger	-
Roles	owner, finance, operations
Data type	Native

Calculation

COUNT(orders) WHERE current_state = 15 (partial refund) over date_add window.

PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

Why it matters

Partial Refunds is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its alert band, and Ask Viq can explain the movement in plain English with a citation back to this card.