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Metrics type: Key MetricsCategory: Marketplace

At a glance

Pending Shipment is a fulfilment metric tracked from Vinted data. It counts paid orders still waiting to be dispatched. On Vinted the buyer pays up front and the ship-by clock starts at once, so the pending queue is the work standing between you and a clean dispatch record. A queue that grows faster than you can pack is the direct precursor to late shipments, cancellations, and unhappy buyers.

Calculation

Calculated automatically from your Vinted data. Vortex IQ counts paid orders that have not yet been dispatched, comparing the live count against your recent average to judge whether the queue is building. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

Worked example

A representative reading of Pending Shipment for a typical Pro seller on Vinted. The queue normally sits around 8 orders, cleared daily. After a weekend away it reads 21, more than twice the recent average, so the alert fires. None are late yet, but several are close to their ship-by deadline. The action is straightforward: clear the backlog today, prioritising the orders nearest their deadline, before they tip into the late-shipments list. The structural fix is a weekend packing plan or a holiday-mode pause so the queue never builds to this point. For deeper investigation, use Vortex Mind to see whether backlogs recur on the same days; for natural-language exploration, ask Ask Viq.

Sibling cards merchants should reference together

Reconciling against Vinted

Where to look in Vinted’s own dashboard: Vinted shows orders awaiting dispatch in your sold-items or “to ship” view, each with its ship-by countdown. Reconcile by counting orders shown as paid but not yet dispatched against this card. Why the Vortex IQ value may legitimately differ: Cross-connector reconciliation: complement with late shipments and the ships-within-5-days rate for the full dispatch picture. For divergence investigations, use Vortex Mind.

Known limitations / merchant FAQs

Q: How often does Pending Shipment update? It refreshes on the standard data refresh (typically every 30-60 minutes for live integrations). After scanning labels, force a manual refresh to see the queue fall. Q: Why does my Vinted dashboard show a different number? The usual reasons are scan-to-status lag, how orders mid-cancellation are counted, and refresh timing. Allow for lag and confirm the queue definition before assuming a real divergence. Q: How does Pending Shipment relate to other fulfilment metrics? It is the queue; late shipments is what happens when the queue is not cleared in time. Track them together with order pace so you can staff packing ahead of demand rather than reacting to breaches. Q: Can I customise the alert threshold? Yes, the multiple-of-average that triggers the backlog alert is configurable per profile in the Alert Rules tab. Set it to the queue depth your packing capacity can clear within the ship-by window.

Tracked live in Vortex IQ Nerve Centre

Pending Shipment is one of hundreds of KPI pulses Vortex IQ tracks across Vinted and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.