At a glance
Pending Shipment counts orders that buyers have paid for but you have not yet dispatched. On JD this number is not just a to-do list, it is a live risk gauge. Every paid order sits against a JD ship-deadline window, and a backlog that climbs above roughly twice your 30-day average is the clearest leading indicator that fulfilment is bottlenecking and the Logistics DSR is about to take a hit. Chinese buyers expect movement fast, so an unshipped pile turns into late dispatches, then negative Logistics ratings, then lost search ranking. This is a hero card in the Fulfilment family and reads best beside the dispatch-rate, SLA, and late-dispatch cards below.
Calculation
A real-time count of orders in the paid-but-not-dispatched state at the moment of reading. The alert compares this live count to the trailing 30-day average backlog: crossing twice that average trips it. Orders move out of the count the instant a dispatch scan is recorded, so the figure falls as you ship. Cancelled-before-dispatch orders drop out without counting as shipped. Both JD Logistics handover-pending and POP self-fulfilled pending orders are included, since both face a ship-deadline.Worked example
A representative reading of Pending Shipment for a typical merchant on JD.com. Suppose your 30-day average backlog is about 60 orders. This morning the card reads 145, well past the 2x line of 120, and the alert is red. Checking orders-per-day shows a flash promotion doubled intake yesterday, while the dispatch rate held flat, so the backlog is an intake spike the warehouse has not absorbed. The clock matters: several of those orders are within hours of their JD ship-deadline, and missing it would hit the Logistics DSR. The action is immediate, surge dispatch capacity onto the oldest orders first to clear the at-deadline ones, then plan staffing against the next promotion’s expected peak. For deeper investigation, use Vortex Mind to rank pending orders by time-to-deadline; for natural-language exploration, ask Ask Viq “how many pending orders are within four hours of their JD ship-deadline”.Sibling cards merchants should reference together
Reconciling against the vendor’s own dashboard
Where to look in JD.com’s own dashboard: JD’s Seller Centre order-management view lists orders by status, and the pending-shipment or to-be-shipped queue is the direct equivalent. The count there should match this card at the same moment, allowing for refresh lag. Why the Vortex IQ value may legitimately differ:
Cross-connector reconciliation: read with orders-per-day to separate an intake spike from a dispatch stall, and with the dispatch-rate card to confirm capacity. For divergence investigations, use Vortex Mind.