At a glance
Late Dispatches Risking DSR-Logistics counts the orders that have already passed their JD ship deadline and are now dragging on the Logistics axis of your detailed seller rating. JD sets buyer expectations around fast fulfilment - the JD Logistics 24-hour same-day-to-doorstep promise is a core part of the platform’s brand - so every order that ships late is a direct hit to the Logistics DSR axis and, through it, to your search placement. This card is the actionable backlog: the specific orders to dispatch right now before the rating damage compounds.
Calculation
For every open POP self-fulfilled order, the card compares the JD-assigned ship deadline against the order’s current dispatch status. An order counts as a late dispatch when the deadline has passed and no valid dispatch scan has been recorded. The displayed value is the total count of such orders at refresh time. Orders fulfilled through JD Logistics (JD’s own warehousing and last-mile network) are handled to JD’s standard and are excluded from the seller-attributable count; this card focuses on the POP self-fulfilled orders where the seller controls dispatch and therefore carries the DSR-Logistics risk. The alert list orders entries by how far each is past deadline so the most damaging are cleared first.Worked example
A representative reading for a POP self-fulfilled seller on JD.com. At 09:00 on 18 Mar 26 the card reads 7. The alert list shows seven orders past their ship deadline: four are 2 to 6 hours late after a packing-line delay, two are a full day late and bound for Sichuan and Yunnan provinces where transit is already long, and one has been sitting for 36 hours because the SKU was oversold. The team triages: ship the six packable orders immediately to stop further axis erosion, and for the oversold SKU contact the buyer and arrange a substitution or refund before a dispute is opened. By midday the card reads 1, with only the oversold order outstanding. Watch the linked Logistics DSR axis over the following days to confirm it holds above 4.5. To trace why the packing line fell behind, use Vortex Mind; to ask which provinces see the most late dispatches in plain English, use Ask Viq.Sibling cards merchants should reference together
Reconciling against the vendor’s own dashboard
Where to look in JD.com’s own dashboard: JD surfaces overdue orders in the order-management area, typically under a pending-shipment or overdue-dispatch view, and the resulting impact in the logistics-performance section of the seller scorecard. Confirm you are looking at POP self-fulfilled orders rather than JD Logistics orders, since the two have different deadline rules. Why the Vortex IQ value may legitimately differ:
Cross-connector reconciliation: pair this with the POP dispatch rate and pending shipment cards to see the full fulfilment funnel. For divergence investigations, use Vortex Mind.