At a glance
JD Logistics SLA Compliance is the share of your JD-Logistics-enabled orders that hit JD’s headline delivery promise, the 24-hour same-day-doorstep standard that Chinese buyers expect from the JD brand. It is the single most watched fulfilment signal on the platform because JD’s reputation is built on logistics, not price. Drift below the 95% line and you risk losing Premium Buyer (PLUS) eligibility, search ranking weighting, and the Logistics axis of your DSR (detailed seller rating). This card sits in the Fulfilment family and reads best alongside the Pending Shipment backlog, the POP self-fulfilled dispatch rate, and the Logistics DSR threshold cards listed below.
Calculation
Compliant JD-Logistics orders divided by total JD-Logistics orders in the window, expressed as a percentage. An order is compliant when the delivery scan lands inside the promised window for the buyer’s province (same-day for in-network metros, next-day or 24-hour for most of the rest). Orders that miss the window, whether through late merchant handover, warehouse delay, or carrier exception, count against the rate. Cross-border and POP self-fulfilled orders are excluded here because they run on a different SLA, the POP self-fulfilled dispatch rate card covers those.Worked example
A representative reading of JD Logistics SLA Compliance for a typical merchant on JD.com. Say 4,000 of your 4,200 JD-Logistics orders in the last 30 days were delivered inside the promised window. That is 95.2%, just inside the floor and down from 97.8% the prior period. The gauge sits amber and the vs-prior arrow points down. Drilling in, the misses cluster in two inland provinces where a regional carrier ran behind during a festival surge, and a handful trace to late evening handovers from your own warehouse missing the cut-off scan. Two fixes follow: move the handover cut-off earlier so orders make the same-day truck, and check whether those inland provinces should fall back to next-day rather than same-day promises. For deeper investigation, use Vortex Mind to trace the misses by province and carrier; for natural-language exploration, ask Ask Viq “which provinces breached the 24-hour promise last week”.Sibling cards merchants should reference together
Reconciling against the vendor’s own dashboard
Where to look in JD.com’s own dashboard: In JD’s Seller Centre (商家后台), this lives under the logistics and fulfilment performance reports, usually as a timeliness or on-time delivery rate alongside the Logistics DSR. Confirm the report is scoped to JD-Logistics orders only and that the date range matches the Vortex IQ 30-day window. Why the Vortex IQ value may legitimately differ:
Cross-connector reconciliation: pair with the Pending Shipment and late-dispatch cards to see whether a compliance dip originates in your warehouse or downstream in the carrier network. For divergence investigations, use Vortex Mind.