At a glance
JD.com Shop Health Score is the single composite that tells an owner, at a glance, whether the storefront is in good standing on JD. It rolls up the three detailed seller rating (DSR) axes that Chinese buyers see on every store, Description, Service, and Logistics, together with the percentage of your catalogue that is active (not off-shelved or out of stock) and your brand-authorisation coverage for restricted categories. A high score means listings are live, ratings are strong, and your authorisations are in order. A falling score is the earliest warning that something structural is slipping before it shows up in sales. This is a hero card in the Executive Command Centre and reads best beside the DSR, logistics, and authorisation cards below.
Calculation
A weighted blend of five inputs, each normalised to a common scale before weighting: the Description DSR, the Service DSR, the Logistics DSR, the percentage of listings currently active, and brand-authorisation coverage across restricted categories. The DSR axes carry the heaviest weight because they drive buyer trust and ranking; active-listing percentage and authorisation coverage act as multipliers that pull the score down sharply when listings go off-shelf or an authorisation lapses. The result is a single score where higher is healthier. The exact weights are tuned to mirror how JD itself prioritises these signals.Worked example
A representative reading of JD.com Shop Health Score for a typical merchant on JD.com. Imagine a score of 82 last week, comfortably healthy, that drops to 68 this week and trips the alert. Opening the gauge, Description and Service DSR are unchanged and strong, but the Logistics DSR has slipped after a run of late dispatches during a festival surge, and two SKUs in a restricted category were off-shelved when a brand authorisation expired. Two inputs moved at once, and the composite caught it before either showed up as a sales drop. The fix list writes itself: clear the dispatch backlog to recover the Logistics axis, and renew the lapsed authorisation to get the two SKUs back on shelf. For deeper investigation, use Vortex Mind to attribute the score change across its five inputs; for natural-language exploration, ask Ask Viq “which input pulled my shop health score below 70”.Sibling cards merchants should reference together
Reconciling against the vendor’s own dashboard
Where to look in JD.com’s own dashboard: JD does not publish a single equivalent number. The closest references are the DSR panel and the shop scoring or store-grade view in the Seller Centre. Reconcile by checking each input separately against JD’s own DSR figures, active-listing counts, and authorisation status rather than expecting a matching headline score. Why the Vortex IQ value may legitimately differ:
Cross-connector reconciliation: when the composite moves, open the DSR, active-listings, and authorisation-coverage cards together to isolate which input drove it. For divergence investigations, use Vortex Mind.