At a glance
Late Shipments is the real-time alert listing every Depop order that has passed its expected dispatch deadline and is still unshipped. Each item is a buyer already waiting longer than promised and a rating, possibly a dispute, in the making. Where the on-time shipping rate tells you the trend, this card tells you exactly which parcels to pack first to stop the damage.
Calculation
The card lists orders whose expected dispatch window has elapsed without a recorded dispatch, evaluated in real time against Depop’s deadline model. Vortex IQ reads order timestamps and deadlines from the Depop integration; the deadline model is set by Depop and described here in general terms.Worked example
A representative reading of Late Shipments for a typical reseller on Depop. On 19 Jun 26 the alert showed three overdue orders. Two were a day late because the seller had been away; one was four days late because the item could not be found. Vortex Mind grouped them by cause: the two ship-now orders went out same day, and the missing-item order was refunded immediately to head off a dispute. Acting within hours kept all three from turning into low ratings. To work the queue, ask Ask Viq for overdue orders ordered by days past deadline.Sibling cards merchants should reference together
Reconciling against Depop
Where to look in Depop’s own dashboard: Overdue orders appear in your Selling view in the Depop app, flagged against their expected dispatch window. The Vortex IQ list should match those flagged orders; gaps are usually refresh timing. Why the Vortex IQ value may legitimately differ:
Cross-connector reconciliation: read this with the pending-shipment backlog and the sold-elsewhere card to find why orders go late. For divergence investigations, use Vortex Mind.