ShipBob on Vortex IQ

Monitor ShipBob delivery performance, SLA risk and cost per order, and catch carrier problems before customers feel them.

Monitor ShipBob delivery performance, SLA risk and cost per order, and catch carrier problems before customers feel them.

Connect or manage this source · How connecting works · Create a workflow

79

performance signals

9

automated checks

0

prepared fixes

0

proven workflows

10

API operations

Overview

What you can achieve

Capabilities are grouped around merchant outcomes, not API terminology.

Customer experience

Find storefront, speed, accessibility and journey problems.

Run operations

Monitor orders, fulfilment, delivery and settlement.

Protect revenue

Find failures, leaks and risks before they cost sales.

Catalogue quality

Identify missing, inconsistent or outdated product data.

Grow revenue

Improve discovery, conversion, campaigns and repeat purchase.

Control risk and change

Keep tracking, access and change under governed control.

From connection to verified outcome

The controlled sequence every capability follows. Nothing changes a connected system without the approval step.

1. Connect

   Authorise the source. Scopes are shown before access is granted.

2. Monitor

   Watch the signals against your own baselines, not universal defaults.

3. Detect

   Run checks and gather evidence specific to your store.

4. Recommend

   Explain what happened, why it matters and the proposed action.

5. Approve

   You review scope, risk and reversibility before anything changes.

6. Execute

   Apply through governed connector operations.

7. Verify

   Confirm the intended result and keep the receipt.

No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls.

Monitor (79)

Monitor performance

79 performance signals. Open an outcome to see its signals and how each one alerts. Read-only operations do not modify the connected system.

Run operations (46 signals)

Signal	Alert behaviour	What it tracks
Avg Delivery Time by Region	Merchant rule	Description pending editorial review; the signal is live.
Avg Fulfilment Time (hrs)	Merchant rule	Description pending editorial review; the signal is live.
Avg Shipping Time (days)	Merchant rule	Description pending editorial review; the signal is live.
Cost by Shipping Method	Watch only	Cost by Shipping Method.
Cost by Warehouse	Watch only	Cost by Warehouse.
Days of Cover (avg)	Watch only	Description pending editorial review; the signal is live.
Delivery Failure Alerts	Merchant rule	Alerts for Delivery Failure Alerts.
Delivery Time Distribution	Watch only	Description pending editorial review; the signal is live.
Fulfilment Cost per Order	Merchant rule	Fulfilment Cost per Order, compared across items.
Fulfilment Delay Watchlist	Merchant rule	Alerts for Fulfilment Delay Watchlist.
Fulfilment Rate	Merchant rule	Description pending editorial review; the signal is live.
High Return Rate Alerts	Merchant rule	Alerts for High Return Rate Alerts.
High-Cost Shipment Outliers	Merchant rule	High-Cost Shipment Outliers, broken down by row.
International vs Domestic	Merchant rule	International vs Domestic, shown by share.
Inventory Ageing (days on hand)	Merchant rule	Inventory Ageing (days on hand), compared across items.
Inventory Distribution Heatmap	Watch only	Description pending editorial review; the signal is live.
Inventory Levels by SKU (Top 20)	Watch only	Inventory Levels by SKU (Top 20).
Inventory Turnover Proxy	Merchant rule	Inventory Turnover Proxy, compared across items.
Inventory by Warehouse	Watch only	Description pending editorial review; the signal is live.
On-Time Delivery Rate	Merchant rule	Description pending editorial review; the signal is live.
On-Time Delivery Trend	Alert band 95 / 90	Description pending editorial review; the signal is live.
Orders Breaching SLA	Watch only	Description pending editorial review; the signal is live.
Orders Exceeding SLA	Alert band 0 / 5	Description pending editorial review; the signal is live.
Orders Fulfilled	Watch only	Description pending editorial review; the signal is live.
Orders Shipped Today vs Yesterday	Merchant rule	Orders Shipped Today vs Yesterday, compared across items.
Orders by Merchant	Watch only	Orders by Merchant.
Orders by Region (Geo)	Watch only	Description pending editorial review; the signal is live.
Pending Fulfilment Backlog	Merchant rule	Description pending editorial review; the signal is live.
Return Processing Time	Merchant rule	Description pending editorial review; the signal is live.
Return Rate	Merchant rule	Description pending editorial review; the signal is live.
Return Reasons	Merchant rule	Return Reasons, compared across items.
Returns Volume Trend	Watch only	Description pending editorial review; the signal is live.
Returns by Region	Watch only	Description pending editorial review; the signal is live.
SLA Compliance	Watch only	Description pending editorial review; the signal is live.
SLA Compliance by Merchant	Alert band 95 / 85	SLA Compliance by Merchant.
SLA by Warehouse	Watch only	SLA by Warehouse.
Shipments per Day	Watch only	Shipments per Day over time.
Shipping Cost / Order	Watch only	Description pending editorial review; the signal is live.
Shipping Cost Trend	Watch only	Description pending editorial review; the signal is live.
Shipping Cost by Region	Watch only	Description pending editorial review; the signal is live.
Shipping Cost per Order	Alert band 5 / 15	Shipping Cost per Order over time.
Shipping Delay Alerts	Merchant rule	Alerts for Shipping Delay Alerts.
Shipping Delays by Warehouse	Merchant rule	Shipping Delays by Warehouse.
Stock vs Demand Forecast	Merchant rule	Stock vs Demand Forecast over time.
Tracking Status Breakdown	Merchant rule	Tracking Status Breakdown, stage by stage.
Warehouse Backlog Alerts	Merchant rule	Alerts for Warehouse Backlog Alerts.

Customer experience (22 signals)

Signal	Alert behaviour	What it tracks
Avg Fulfilment Time by Warehouse	Alert band 24 / 72	Avg Fulfilment Time by Warehouse.
Carrier Performance Comparison	Merchant rule	Description pending editorial review; the signal is live.
Delayed Orders	Alert band 0 / 5	Delayed Orders, compared across items.
Delivery Performance by Merchant	Alert band 95 / 90	Delivery Performance by Merchant.
Fulfilment Performance by Merchant	Alert band 95 / 85	Fulfilment Performance by Merchant.
Fulfilment Time Trend	Alert band 24 / 72	Description pending editorial review; the signal is live.
Last-Mile Performance	Merchant rule	Last-Mile Performance, compared across items.
Orders Fulfilled by Warehouse	Watch only	Orders Fulfilled by Warehouse.
Orders Fulfilled per Day	Merchant rule	Orders Fulfilled per Day over time.
Orders by Fulfilment Status	Merchant rule	Orders by Fulfilment Status.
Orders by Region	Watch only	Description pending editorial review; the signal is live.
Orders by Shipping Method	Watch only	Orders by Shipping Method.
Orders by Warehouse	Watch only	Orders by Warehouse.
Pending vs Fulfilled by Day	Merchant rule	Description pending editorial review; the signal is live.
Pick/Pack Time by Warehouse	Merchant rule	Pick/Pack Time by Warehouse.
SLA Compliance by Warehouse	Alert band 95 / 85	SLA Compliance by Warehouse.
Shipping Method Performance	Watch only	Description pending editorial review; the signal is live.
Warehouse Backlog (Current)	Merchant rule	Warehouse Backlog (Current), compared across items.
Warehouse Capacity Utilisation	Merchant rule	Description pending editorial review; the signal is live.
Warehouse Error Rate	Merchant rule	Warehouse Error Rate, compared across items.
Warehouse Proximity Performance	Watch only	Description pending editorial review; the signal is live.
Warehouse Throughput Trend	Merchant rule	Warehouse Throughput Trend.

Protect revenue (9 signals)

Signal	Alert behaviour	What it tracks
Inventory Risk by Merchant	Alert band 0 / 5	Description pending editorial review; the signal is live.
Low-Stock Alerts	Alert band 5 / 50	Low-Stock Alerts, broken down by row.
Low-Stock SKUs	Watch only	Description pending editorial review; the signal is live.
Operational Health Score	Merchant rule	Composite , fulfil rate × OTD × SLA × inverse stockout × inverse return rate. The single number for a CXO.
Out-of-Stock Products	Alert band 0 / 5	Description pending editorial review; the signal is live.
Out-of-Stock SKUs	Watch only	Description pending editorial review; the signal is live.
Overstock Risk	Merchant rule	Overstock Risk, broken down by row.
Stockout Alerts	Alert band 0 / 5	Alerts for Stockout Alerts.
Stockouts With Active Demand	Watch only	OOS where committed > 0 , actively losing sales.

Catalogue quality (1 signals)

Signal	Alert behaviour	What it tracks
Returns by Product	Merchant rule	Returns by Product.

Grow revenue (1 signals)

Signal	Alert behaviour	What it tracks
Cost vs Revenue Proxy	Merchant rule	Description pending editorial review; the signal is live.

Audit (9)

Audit risks and opportunities

A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. Open a check for the detail.

API token expired or about to expire

Severity critical · Outcome Control risk and change · Fix status Report only

With invalid credentials the tool has stopped collecting entirely; every metric that depends on it is silently stale.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: FUL-AUTH-001

Stockout with active demand (OOS where committed > 0)

Severity critical · Outcome Protect revenue · Fix status Candidate remediation

Stockouts on items with committed demand are immediate lost sales plus cancellation work; the highest-velocity SKUs deserve the earliest warning.

A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

Reference: FUL-OOS-001

On-time delivery rate below 90%

Severity high · Outcome Grow revenue · Fix status Report only

On-time delivery below 90 percent erodes repeat purchase intent, the cheapest revenue a store has.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: FUL-OTD-001

Orders breaching SLA in flight (any > 0)

Severity high · Outcome Protect revenue · Fix status Candidate remediation

Orders breaching SLA while still in flight can often be rescued if flagged now; after delivery they become refunds and complaints instead.

A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

Reference: FUL-SLA-001

SLA compliance below 90%

Severity high · Outcome Run operations · Fix status Report only

SLA compliance below 90 percent means late delivery is systemic, not incidental; contractual penalties and churn both follow.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: FUL-SLA-002

Carrier OTD below 85%

Severity medium · Outcome Run operations · Fix status Report only

A carrier delivering on time less than 85 percent of the time is damaging the store’s promise; reroute volume or renegotiate.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: FUL-CARRIER-001

Return rate above 8%

Severity medium · Outcome Catalogue quality · Fix status Report only

Returns above 8 percent usually concentrate in specific products or size ranges; finding the cluster turns a cost centre into a fixable defect.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: FUL-RETURN-001

Shipping cost per order up >10% vs prior period

Severity medium · Outcome Run operations · Fix status Candidate remediation

Shipping cost per order rising faster than basket value quietly eats margin on every single shipment.

A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

Reference: FUL-COST-001

Warehouse capacity utilisation > 85%

Severity medium · Outcome Run operations · Fix status Candidate remediation

Warehouse utilisation above 85 percent leaves no surge headroom; peak days start breaching SLA the moment volume spikes.

A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

Reference: FUL-FC-001

Build your own automated fixes

Turn any finding into an automated fix with a Vortex IQ workflow: over 13,000 read and write operations across more than 200 connectors are available as building blocks, with approval, verification and rollback on every change.

Automate

Automate approved work

Vortex IQ is integrated with 9 read and 1 write operations across orders, channels, inventorys, locations, products, receivings on ShipBob. Combine them with anything from the over 13,000 operations across more than 200 connectors to automate the work in your own words.

Changes follow your configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution.

Create a workflow

Ready to build your first ShipBob workflow

Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build.

Browse the operations you can build with

Resource	Read operations	Write operations
orders	1	1
channels	1	0
inventorys	1	0
locations	1	0
products	1	0
receivings	1	0
returns	1	0
shipments	1	0

Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected.