Adyen on Vortex IQ

Monitor Adyen payment health, authorisation and dispute risk, and catch settlement problems before they hit cash flow.

Monitor Adyen payment health, authorisation and dispute risk, and catch settlement problems before they hit cash flow.

Connect or manage this source · How connecting works · Create a workflow

26

performance signals

9

automated checks

0

prepared fixes

0

proven workflows

96

API operations

Overview

What you can achieve

Capabilities are grouped around merchant outcomes, not API terminology.

Protect revenue

Find failures, leaks and risks before they cost sales.

Control risk and change

Keep tracking, access and change under governed control.

Grow revenue

Improve discovery, conversion, campaigns and repeat purchase.

Run operations

Monitor orders, fulfilment, delivery and settlement.

Customer experience

Find storefront, speed, accessibility and journey problems.

From connection to verified outcome

The controlled sequence every capability follows. Nothing changes a connected system without the approval step.

1. Connect

   Authorise the source. Scopes are shown before access is granted.

2. Monitor

   Watch the signals against your own baselines, not universal defaults.

3. Detect

   Run checks and gather evidence specific to your store.

4. Recommend

   Explain what happened, why it matters and the proposed action.

5. Approve

   You review scope, risk and reversibility before anything changes.

6. Execute

   Apply through governed connector operations.

7. Verify

   Confirm the intended result and keep the receipt.

No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls.

Monitor (26)

Monitor performance

26 performance signals. Open an outcome to see its signals and how each one alerts. Read-only operations do not modify the connected system.

Protect revenue (8 signals)

Signal	Alert behaviour	What it tracks
Chargeback Rate	Alert band 0.5 / 1	Description pending editorial review; the signal is live.
Chargeback Spike Alert	Alert band 0.5 / 1	Description pending editorial review; the signal is live.
Chargebacks (30d)	Merchant rule	Description pending editorial review; the signal is live.
Dispute Win Rate	Watch only	Description pending editorial review; the signal is live.
Fraud Rate	Merchant rule	Description pending editorial review; the signal is live.
Payments Health Score	Alert band 90 / 70	Composite: auth rate x (inverse) refusal x (inverse) chargeback x settlement on-time.
Refunds (30d)	Alert band 2 / 5	Description pending editorial review; the signal is live.
Refunds vs Commerce Returns	Watch only	Description pending editorial review; the signal is live.

Customer experience (6 signals)

Signal	Alert behaviour	What it tracks
3DS Challenge Rate	Merchant rule	Description pending editorial review; the signal is live.
Auth Rate by Payment Method	Alert band 97 / 92	Auth Rate by Payment Method.
Avg Transaction Value	Watch only	Description pending editorial review; the signal is live.
Capture Rate	Merchant rule	Description pending editorial review; the signal is live.
Payment Method Mix	Watch only	Payment Method Mix, shown by share.
Refusal Reasons	Watch only	Refusal Reasons, compared across items.

Control risk and change (5 signals)

Signal	Alert behaviour	What it tracks
Active Payment Methods	Watch only	Description pending editorial review; the signal is live.
Auth Rate Drop Alert	Alert band 97 / 92	Description pending editorial review; the signal is live.
Authorisation Rate	Alert band 97 / 92	Description pending editorial review; the signal is live.
Stores / Accounts	Watch only	Description pending editorial review; the signal is live.
Webhooks Configured	Merchant rule	Description pending editorial review; the signal is live.

Run operations (5 signals)

Signal	Alert behaviour	What it tracks
Payment Volume (30d)	Alert band 0 / -15	Description pending editorial review; the signal is live.
Refusal Rate	Alert band 3 / 8	Description pending editorial review; the signal is live.
Refusal Spike Alert	Alert band 3 / 8	Description pending editorial review; the signal is live.
Settlement Delay Alert	Alert band 2 / 5	Description pending editorial review; the signal is live.
Settlement Pending	Watch only	Description pending editorial review; the signal is live.

Grow revenue (2 signals)

Signal	Alert behaviour	What it tracks
Captured vs Commerce Revenue	Merchant rule	Description pending editorial review; the signal is live.
Support Spike on Refused Payments	Merchant rule	Description pending editorial review; the signal is live.

Audit (9)

Audit risks and opportunities

A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. Open a check for the detail.

Chargeback rate above 1% (Visa/Mastercard programme threshold)

Severity critical · Outcome Protect revenue · Fix status Candidate remediation

Chargebacks above 1 percent cross the card-scheme programme threshold: fines and monitoring programmes begin, and processing itself is at risk.

A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

Reference: ADYEN-CHARGEBACK-001

Dispute rate above 1% (Visa/Mastercard threshold)

Severity critical · Outcome Protect revenue · Fix status Candidate remediation

1% is the threshold Visa and Mastercard use to flag a merchant as excessive, and crossing it puts the account at risk of monitoring programs, extra fees, and in sustained cases, the ability to accept those card networks at all, on top of losing the disputed sales themselves.

A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

Reference: PAYMENT-DISPUTE-001

Authorisation rate below 92%

Severity high · Outcome Protect revenue · Fix status Report only

Authorisation below 92 percent means real customers with real money are being declined; small routing and retry changes move revenue directly.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: ADYEN-AUTH-001

Decline rate above 8%

Severity high · Outcome Protect revenue · Fix status Report only

More than 8% of payment attempts are being declined. Every decline is a customer who was ready to pay and did not complete the sale, so this is lost revenue at the very last step of the funnel, after every earlier marketing and conversion cost has already been paid.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: PAYMENT-DECLINE-001

Payment volume dropped >15% vs prior period

Severity high · Outcome Grow revenue · Fix status Candidate remediation

Payment volume dropping 15 percent against the prior period is either a real demand problem or a payments problem; distinguishing them fast protects revenue either way.

A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

Reference: ADYEN-REVENUE-001

Refund rate spiked > 50% vs 7-day average

Severity high · Outcome Protect revenue · Fix status Candidate remediation

Refunds jumped more than 50% above the recent weekly average. A spike this fast and this size usually has one specific, recent cause worth finding quickly, before it settles into an ongoing pattern that is harder to trace back to its origin.

A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

Reference: PAYMENT-REFUND-001

Refusal rate above 8%

Severity high · Outcome Protect revenue · Fix status Report only

A refusal rate above 8 percent points at issuer mistrust, risk-rule misconfiguration or fraud pressure; every refused legitimate payment is a completed sale lost at the till.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: ADYEN-REFUSAL-001

Payout overdue > 5 days vs typical schedule

Severity medium · Outcome Grow revenue · Fix status Candidate remediation

A payout is running more than 5 days behind this gateway’s usual schedule. That is revenue already earned that has not reached the store’s bank account, which affects cash flow directly regardless of how sales themselves are performing.

A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

Reference: PAYMENT-PAYOUT-001

Settlement age above 5 days

Severity medium · Outcome Run operations · Fix status Report only

Settlement aging beyond 5 days is working capital sitting with the processor instead of in the business.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: ADYEN-SETTLEMENT-001

Build your own automated fixes

Turn any finding into an automated fix with a Vortex IQ workflow: over 13,000 read and write operations across more than 200 connectors are available as building blocks, with approval, verification and rollback on every change.

Automate

Automate approved work

Vortex IQ is integrated with 11 read and 85 write operations across grants, grantdisbursements, payment links, storedpaymentmethods, cancels, grantoffers on Adyen. Combine them with anything from the over 13,000 operations across more than 200 connectors to automate the work in your own words.

Changes follow your configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution.

Create a workflow

Ready to build your first Adyen workflow

Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build.

Browse the operations you can build with

Resource	Read operations	Write operations
grants	2	1
grantdisbursements	2	1
payment links	1	2
storedpaymentmethods	1	2
cancels	0	2
grantoffers	2	0
payments	0	2
sessions	1	1

Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected.