DPDLocal on Vortex IQ

Monitor DPDLocal delivery performance, SLA risk and cost per order, and catch carrier problems before customers feel them.

Monitor DPDLocal delivery performance, SLA risk and cost per order, and catch carrier problems before customers feel them.

Connect or manage this source · How connecting works · Create a workflow

51

performance signals

8

automated checks

0

prepared fixes

0

proven workflows

9

API operations

Overview

What you can achieve

Capabilities are grouped around merchant outcomes, not API terminology.

Protect revenue

Find failures, leaks and risks before they cost sales.

Run operations

Monitor orders, fulfilment, delivery and settlement.

Customer experience

Find storefront, speed, accessibility and journey problems.

Catalogue quality

Identify missing, inconsistent or outdated product data.

From connection to verified outcome

The controlled sequence every capability follows. Nothing changes a connected system without the approval step.

1. Connect

   Authorise the source. Scopes are shown before access is granted.

2. Monitor

   Watch the signals against your own baselines, not universal defaults.

3. Detect

   Run checks and gather evidence specific to your store.

4. Recommend

   Explain what happened, why it matters and the proposed action.

5. Approve

   You review scope, risk and reversibility before anything changes.

6. Execute

   Apply through governed connector operations.

7. Verify

   Confirm the intended result and keep the receipt.

No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls.

Monitor (51)

Monitor performance

51 performance signals. Open an outcome to see its signals and how each one alerts. Read-only operations do not modify the connected system.

Run operations (32 signals)

Signal	Alert behaviour	What it tracks
API Error Rate	Watch only	Description pending editorial review; the signal is live.
Ageing Claim Watchlist	Merchant rule	Open claims ageing past 7 days, sorted by value. Each row is cash trapped + a customer not chased.
Avg Shipping Cost	Merchant rule	Description pending editorial review; the signal is live.
Claim Resolution Time (median days)	Merchant rule	Median days from claim opened to settled / denied. Above 14 days = the carrier is ageing your cash.
Claim Value (open)	Watch only	Description pending editorial review; the signal is live.
Collections Booked	Watch only	Trend of collections booked - sets capacity-planning context for the warehouse.
Cost Per Shipment Trend	Watch only	Description pending editorial review; the signal is live.
Cost by Zone	Watch only	Cost by Zone.
DPDLocal Health Score	Alert band 90 / 70	Composite - OTD x first-attempt x inverse exception x inverse open-claim age. The single number an ops manager checks at 9am Monday.
Days to Token Expiry	Watch only	Description pending editorial review; the signal is live.
Exception Rate	Alert band 2 / 5	Description pending editorial review; the signal is live.
Exception Rate Spike	Alert band 0 / 10	Exception count spike vs trailing 30-day baseline. Catches sudden carrier-side breakdowns (depot fire, weather, IT outage).
Exception Reasons (top 10)	Watch only	Top 10 exception reasons by volume - feeds operational triage (refused vs damaged vs missing). Shifts in the mix surface emerging issues.
High-Cost Shipment Outliers	Watch only	High-Cost Shipment Outliers, broken down by row.
Label Generation Success	Watch only	Description pending editorial review; the signal is live.
OTD SLA Breach	Merchant rule	Live SLA-breach indicator on the Nerve Centre - immediate ops trigger; archetype hero dpd_otd_rate covers the 30D rollup.
OTD Today	Alert band 95 / 90	Today’s on-time delivery rate vs DPDLocal’s ~98% contracted SLA. Drives the Monday-9am question; archetype dpd_otd_rate is the canonical hero on the 3
OTD by Route	Watch only	OTD by Route.
OTD by UK Region	Alert band 95 / 90	OTD broken down by UK postcode area (London, North-West, Scotland, NI, etc.). Identifies regional carrier weakness.
Open Claim Value	Alert band 100 / 1000	Total monetary value of unsettled claims. Direct cash-flow signal for finance.
Open Claims	Watch only	Description pending editorial review; the signal is live.
Parcels In Flight	Watch only	Live count of shipments not yet delivered or returned. Sets context for every delay alert.
Premium-Service Uplift vs Standard	Merchant rule	Marginal cost of paying for Predict / Sunday / EU vs standard NextDay. >40% uplift may not be justified by the OTD lift; finance trigger.
Returned to Sender	Watch only	Description pending editorial review; the signal is live.
Route Degradation Alerts	Merchant rule	UK postcode-area routes whose OTD dropped >5 percentage points week-over-week. Early warning of carrier-side regional issues.
Route Volume Concentration	Merchant rule	Route Volume Concentration, compared across items.
Shipments	Merchant rule	Description pending editorial review; the signal is live.
Shipments Over Time	Watch only	Description pending editorial review; the signal is live.
Shipments by Destination	Watch only	Description pending editorial review; the signal is live.
Shipments by Service	Watch only	Shipments by Service.
Shipments by Service Code	Watch only	How merchant volume splits across DPDLocal service codes (NextDay, Predict, Sunday, EU). Drives carrier negotiation when imbalance emerges.
UK Postcode Delivery Heatmap	Watch only	UK choropleth (postcode-area level) of shipment volume + median transit time. Surfaces hard-to-serve regions (Highlands, NI, IoM).

Protect revenue (11 signals)

Signal	Alert behaviour	What it tracks
3PL vs Carrier Delay Attribution	Merchant rule	For every late shipment - was the delay at the warehouse (ShipBob picked late) or on the carrier (DPDLocal in transit)? Hero.
Carrier OTD by Sales Channel	Alert band 95 / 90	Joins shipment timing to commerce-sibling orders by order_ref - which sales channel is suffering most from carrier delays. Hero.
Claim Value as % of DPDLocal Revenue	Merchant rule	Claim value as a fraction of DPDLocal-fulfilled revenue. >2% = the carrier is materially eroding margin; carrier-renegotiation trigger.
Failed Deliveries	Merchant rule	Description pending editorial review; the signal is live.
Failed Pickup Alerts	Merchant rule	Today’s failed collections - each row is a missed-cutoff parcel that will arrive a day late.
Failed Pickup Rate	Merchant rule	% of scheduled collections where the driver failed to pick up. >3% = the carrier-side relationship is decaying; renegotiate or switch carriers on t
GeoSession Auth Risk	Alert band 30 / 7	GeoSession JWTs expire ~1h - count of /user/ re-auth failures in the last 24h. Persistent failures signal credential rotation needed.
Late-Delivery Revenue at Risk	Merchant rule	Estimated revenue exposed to refund / chargeback / churn from late deliveries this week. Hero - the finance-CFO wake-up call.
Open Claims Without Jira Ticket	Merchant rule	Open DPDLocal claims that don’t have a corresponding Jira ticket - direct CS coverage gap. Each row = a customer waiting and nobody is on it.
Open Claims by Age	Merchant rule	Histogram of open claims by days-since-opened. Anything in the >14d bin = abandoned cash + customer goodwill at risk.
Sunday Delivery Success Rate	Alert band 95 / 85	Sunday delivery is a paid premium - misses double-hurt (refund + customer trust).

Customer experience (7 signals)

Signal	Alert behaviour	What it tracks
Avg Transit (days)	Watch only	Description pending editorial review; the signal is live.
Delivery Experience Score	Alert band 90 / 70	Composite from DPD app interactions (rate-your-driver feedback). 5-point scale; below 4.0 = flag the route.
First-Attempt Delivery Rate	Watch only	Description pending editorial review; the signal is live.
Late Shipments	Watch only	Description pending editorial review; the signal is live.
Late Shipments by Route	Merchant rule	Top routes by late-count this week - feeds the second 9am-Monday question (which route is dropping the ball).
On-Time Delivery Rate	Alert band 95 / 90	Description pending editorial review; the signal is live.
Predict Slot Accuracy (30-min / 1-hour)	Alert band 90 / 75	DPD’s flagship ‘Predict’ promise - did the parcel arrive in the customer-notified 30-min / 1-hour window? Below 92% means the brand promise is breakin

Catalogue quality (1 signals)

Signal	Alert behaviour	What it tracks
Cost by Service Code	Watch only	Spend split by DPDLocal service tier (Predict, NextDay, Sunday, EU, etc.) - feeds finance carrier-mix analysis.

Audit (8)

Audit risks and opportunities

A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. Open a check for the detail.

API token expired or about to expire (<14 days)

Severity critical · Outcome Run operations · Fix status Report only

Once this token expires, VortexIQ stops receiving tracking and delivery data from this carrier entirely, and every finding in this report that depends on courier data goes stale from that moment, silently, until someone notices shipments look wrong.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: COURIER-AUTH-001

Exception rate above 3%

Severity high · Outcome Protect revenue · Fix status Report only

More than 3% of shipments with this carrier are hitting an exception, a failed delivery attempt, damage, an address problem, a lost parcel, each of which usually turns into a support ticket and, often, a refund or reshipment cost the store absorbs.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: COURIER-EXCEPTION-001

On-time delivery rate below 90%

Severity high · Outcome Protect revenue · Fix status Report only

More than 1 in 10 shipments with this carrier is arriving late. Late delivery is one of the most common drivers of customer support contacts, refund requests and negative reviews, and it lands on the store’s reputation even though the carrier caused it.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: COURIER-OTD-001

Open claims unresolved > 7 days

Severity high · Outcome Run operations · Fix status Report only

Courier claims open beyond 7 days are money owed sitting unclaimed; carriers rely on claimants giving up.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: COURIER-CLAIM-001

Avg cost per shipment up > 10% vs prior period

Severity medium · Outcome Run operations · Fix status Candidate remediation

Average cost per shipment with this carrier rose more than 10% compared to the prior period. Shipping is rarely re-priced into the product on the same timeline it changes, so a jump this size quietly erodes margin on every order this carrier touches until pricing or carrier choice is revisited.

A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

Reference: COURIER-COST-001

Failed-delivery rate above 2%

Severity medium · Outcome Protect revenue · Fix status Candidate remediation

Failed deliveries above 2 percent create support contacts, redelivery costs and refunds; address validation and carrier choice are the usual levers.

A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

Reference: COURIER-FAIL-001

OTD trending down >5pp WoW

Severity medium · Outcome Run operations · Fix status Report only

On-time delivery dropped more than 5 percentage points in a single week. A move this fast usually has a specific, recent cause (a service disruption, a capacity issue at the carrier, a seasonal volume spike), which is worth catching now, before it settles into a new, worse normal that customers star

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: COURIER-OTD-002

Single-carrier dependency on a route (>80% volume)

Severity medium · Outcome Run operations · Fix status Report only

Over 80% of shipping volume on one route runs through a single carrier. If that carrier has an outage, a rate hike, or a capacity problem on that route, there is no fallback already in place, and the store finds out at the worst possible time, mid-disruption, rather than in advance.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: COURIER-DEPENDENCY-001

Build your own automated fixes

Turn any finding into an automated fix with a Vortex IQ workflow: over 13,000 read and write operations across more than 200 connectors are available as building blocks, with approval, verification and rollback on every change.

Automate

Automate approved work

Vortex IQ is integrated with 6 read and 3 write operations across shippingclaims, shippingcollections, shippingshipments, shippingservices, shippingtrackings, users on DPDLocal. Combine them with anything from the over 13,000 operations across more than 200 connectors to automate the work in your own words.

Changes follow your configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution.

Create a workflow

Ready to build your first DPDLocal workflow

Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build.

Browse the operations you can build with

Resource	Read operations	Write operations
shippingclaims	1	1
shippingcollections	1	1
shippingshipments	1	1
shippingservices	1	0
shippingtrackings	1	0
users	1	0

Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected.