Royal Mail on Vortex IQ

Monitor Royal Mail delivery performance, SLA risk and cost per order, and catch carrier problems before customers feel them.

Monitor Royal Mail delivery performance, SLA risk and cost per order, and catch carrier problems before customers feel them.

Connect or manage this source · How connecting works · Create a workflow

26

performance signals

8

automated checks

0

prepared fixes

0

proven workflows

2

API operations

Overview

What you can achieve

Capabilities are grouped around merchant outcomes, not API terminology.

Protect revenue

Find failures, leaks and risks before they cost sales.

Customer experience

Find storefront, speed, accessibility and journey problems.

Run operations

Monitor orders, fulfilment, delivery and settlement.

From connection to verified outcome

The controlled sequence every capability follows. Nothing changes a connected system without the approval step.

1. Connect

   Authorise the source. Scopes are shown before access is granted.

2. Monitor

   Watch the signals against your own baselines, not universal defaults.

3. Detect

   Run checks and gather evidence specific to your store.

4. Recommend

   Explain what happened, why it matters and the proposed action.

5. Approve

   You review scope, risk and reversibility before anything changes.

6. Execute

   Apply through governed connector operations.

7. Verify

   Confirm the intended result and keep the receipt.

No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls.

Monitor (26)

Monitor performance

26 performance signals. Open an outcome to see its signals and how each one alerts. Read-only operations do not modify the connected system.

Run operations (17 signals)

Signal	Alert behaviour	What it tracks
API Error Rate	Watch only	Description pending editorial review; the signal is live.
Avg Shipping Cost	Merchant rule	Description pending editorial review; the signal is live.
Claim Value (open)	Watch only	Description pending editorial review; the signal is live.
Cost Per Shipment Trend	Watch only	Description pending editorial review; the signal is live.
Cost by Zone	Watch only	Cost by Zone.
Days to Token Expiry	Watch only	Description pending editorial review; the signal is live.
Exception Rate	Alert band 2 / 5	Description pending editorial review; the signal is live.
High-Cost Shipment Outliers	Watch only	High-Cost Shipment Outliers, broken down by row.
Label Generation Success	Watch only	Description pending editorial review; the signal is live.
OTD by Route	Watch only	OTD by Route.
Open Claims	Watch only	Description pending editorial review; the signal is live.
Returned to Sender	Watch only	Description pending editorial review; the signal is live.
Route Volume Concentration	Merchant rule	Route Volume Concentration, compared across items.
Shipments	Merchant rule	Description pending editorial review; the signal is live.
Shipments Over Time	Watch only	Description pending editorial review; the signal is live.
Shipments by Destination	Watch only	Description pending editorial review; the signal is live.
Shipments by Service	Watch only	Shipments by Service.

Customer experience (5 signals)

Signal	Alert behaviour	What it tracks
Avg Transit (days)	Watch only	Description pending editorial review; the signal is live.
First-Attempt Delivery Rate	Watch only	Description pending editorial review; the signal is live.
Late Shipments	Watch only	Description pending editorial review; the signal is live.
On-Time Delivery Rate	Alert band 95 / 90	Description pending editorial review; the signal is live.
Tracked24 Service Day Promise	Alert band 95 / 90	% of Tracked24 / 1st-class consignments delivered next working day - the contracted Royal Mail premium-service promise.

Protect revenue (4 signals)

Signal	Alert behaviour	What it tracks
Collection vs Post-Office Handover Failure Rate	Merchant rule	Royal Mail’s distinguishing failure mode - collection vs Post Office vs Parcel Postbox handovers fail at very different rates. Surfaces operational fi
Failed Deliveries	Merchant rule	Description pending editorial review; the signal is live.
P58 Claim Age Distribution	Merchant rule	Open P58 claims by days-since-opened. RMG’s standard window is 30 days; anything beyond signals abandoned cash + customer goodwill loss.
Royal Mail OTD by Sales Channel	Alert band 95 / 90	Per-channel Royal Mail OTD - which sales surface is suffering most from carrier delays. Hero.

Audit (8)

Audit risks and opportunities

A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. Open a check for the detail.

API token expired or about to expire (<14 days)

Severity critical · Outcome Run operations · Fix status Report only

Once this token expires, VortexIQ stops receiving tracking and delivery data from this carrier entirely, and every finding in this report that depends on courier data goes stale from that moment, silently, until someone notices shipments look wrong.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: COURIER-AUTH-001

Exception rate above 3%

Severity high · Outcome Protect revenue · Fix status Report only

More than 3% of shipments with this carrier are hitting an exception, a failed delivery attempt, damage, an address problem, a lost parcel, each of which usually turns into a support ticket and, often, a refund or reshipment cost the store absorbs.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: COURIER-EXCEPTION-001

On-time delivery rate below 90%

Severity high · Outcome Protect revenue · Fix status Report only

More than 1 in 10 shipments with this carrier is arriving late. Late delivery is one of the most common drivers of customer support contacts, refund requests and negative reviews, and it lands on the store’s reputation even though the carrier caused it.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: COURIER-OTD-001

Open claims unresolved > 7 days

Severity high · Outcome Run operations · Fix status Report only

Courier claims open beyond 7 days are money owed sitting unclaimed; carriers rely on claimants giving up.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: COURIER-CLAIM-001

Avg cost per shipment up > 10% vs prior period

Severity medium · Outcome Run operations · Fix status Report only

Average cost per shipment with this carrier rose more than 10% compared to the prior period. Shipping is rarely re-priced into the product on the same timeline it changes, so a jump this size quietly erodes margin on every order this carrier touches until pricing or carrier choice is revisited.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: COURIER-COST-001

Failed-delivery rate above 2%

Severity medium · Outcome Protect revenue · Fix status Report only

Failed deliveries above 2 percent create support contacts, redelivery costs and refunds; address validation and carrier choice are the usual levers.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: COURIER-FAIL-001

OTD trending down >5pp WoW

Severity medium · Outcome Run operations · Fix status Report only

On-time delivery dropped more than 5 percentage points in a single week. A move this fast usually has a specific, recent cause (a service disruption, a capacity issue at the carrier, a seasonal volume spike), which is worth catching now, before it settles into a new, worse normal that customers star

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: COURIER-OTD-002

Single-carrier dependency on a route (>80% volume)

Severity medium · Outcome Run operations · Fix status Report only

Over 80% of shipping volume on one route runs through a single carrier. If that carrier has an outage, a rate hike, or a capacity problem on that route, there is no fallback already in place, and the store finds out at the worst possible time, mid-disruption, rather than in advance.

Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

Reference: COURIER-DEPENDENCY-001

Build your own automated fixes

Turn any finding into an automated fix with a Vortex IQ workflow: over 13,000 read and write operations across more than 200 connectors are available as building blocks, with approval, verification and rollback on every change.

Automate

Automate approved work

Vortex IQ is integrated with 1 read and 1 write operations across tbds on Royal Mail. Combine them with anything from the over 13,000 operations across more than 200 connectors to automate the work in your own words.

Changes follow your configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution.

Create a workflow

Ready to build your first Royal Mail workflow

Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build.

Browse the operations you can build with

Resource	Read operations	Write operations
tbds	1	1

Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected.