Skip to main content
Metrics type: Key MetricsCategory: Analytics

At a glance

Funnel Conversion Drop (>5pp in 24h) is a Nerve Centre alert tracked from PostHog funnel data. It fires when your primary funnel’s end-to-end conversion rate falls by more than 5 percentage points inside a 24-hour window. A swing that large overnight is rarely organic; it usually points to a broken step, a deploy regression, or a tracking failure. This is one of the earliest revenue-at-risk signals PostHog can give you.

Calculation

Calculated automatically from your PostHog data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

Worked example

A representative reading of Funnel Conversion Drop (>5pp in 24h) for a typical merchant on PostHog. Suppose your view-to-purchase funnel sat at 3.4% conversion all month, then dropped to 1.9% within a day of a checkout deploy on 14 Mar 26. That is a 1.5pp drop, which would not trip the rule, but a drop from 8.1% to 2.4% on a smaller funnel would. When the card shows an alert, open it, identify the step that lost volume, and cross-reference Biggest Funnel Step Drop-off to localise the break. For deeper investigation, use Vortex Mind to trace upstream causes; for natural-language exploration, ask Ask Viq.

Sibling cards merchants should reference together

Reconciling against the vendor’s own dashboard

Where to look in PostHog’s own dashboard: Open your primary funnel insight in PostHog and switch to the trend view to see conversion by day. The 24-hour drop the alert fired on should be visible as a step change. Confirm the funnel steps and conversion window match the profile configured in Vortex IQ. Why the Vortex IQ value may legitimately differ: Cross-connector reconciliation: complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind.

Known limitations / merchant FAQs

Q: How often does Funnel Conversion Drop (>5pp in 24h) update? The card refreshes on the standard data refresh (typically every 30-60 minutes for live integrations). For real-time signals, force a manual refresh from the dashboard. Q: Why did the alert fire when conversion looks fine now? The rule watches a 24-hour window. A transient drop, for example during a brief checkout outage, can fire and then recover. The alert is still useful as evidence of the incident window. Q: Will a low-traffic funnel trigger false alarms? It can. On small funnels a handful of sessions moves the percentage by more than 5 points. Tune the alert threshold per profile so the rule reflects your real traffic volume. Q: Can I customise the alert threshold? Yes, alert thresholds are configurable per profile in the Alert Rules tab. Adjust to match your business baseline rather than relying on the generic default.

Tracked live in Vortex IQ Nerve Centre

Funnel Conversion Drop (>5pp in 24h) is one of hundreds of KPI pulses Vortex IQ tracks across PostHog and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.