FullStory audit profile, Vortex IQ

What the Vortex IQ FullStory health audit checks: FullStory Session Capture & Frustration Health

Nerve Centre KPIs · Audit Profile · Sentiment Settings

Verifies FullStory API access, session replay capture, frustration signals, and checkout-path UX blockers.

What this audit checks

Auth + session capture

• API credentials valid
• Sessions API accessible
• API region matches org host

Frustration signals

• Rage-click rate within baseline
• Dead-click concentration below threshold
• Error-click rate healthy

Page / checkout UX

• Checkout-path frustration events monitored
• Avg frustration score stable
• Replay capture coverage above floor

Cross-platform

• High-frustration sessions vs ecommerce conversion divergence

Funnel analysis

• Session conversion rate within baseline
• Cart abandonment rate below threshold
• Goal completions tracked

Traffic acquisition

• Session + user volume stable vs prior period
• Top traffic sources resolving
• New vs returning split captured

Severity thresholds

Signal	Warn	Critical
session_drop_pct	25	40
rage_click_rate_pct	5	8
dead_click_rate_pct	8	12
error_click_rate_pct	3	5
replay_capture_coverage_pct	80	-
checkout_path_frustration	1	5

Data sources

• GET https://api.fullstory.com/sessions/v2/sessions - Session list + frustration scores
• GET https://api.fullstory.com/users/v1/individual - User profiles + session counts
• POST https://api.fullstory.com/segments/v1/export - Frustration signal export
• GET https://api.fullstory.com/events/v1/aggregate - Frustration event aggregates fallback