> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Shippo on Vortex IQ > Monitor Shippo delivery performance, SLA risk and cost per order, and catch carrier problems before customers feel them. Monitor Shippo delivery performance, SLA risk and cost per order, and catch carrier problems before customers feel them. [Connect or manage this source](https://app.vortexiq.ai/workbench/settings/sources) · [How connecting works](/integrations/connector-catalogue) · [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=shippo) performance signals automated checks automated fixes workflows API operations ### What you can achieve Capabilities are grouped around merchant outcomes, not API terminology. Find failures, leaks and risks before they cost sales. Monitor orders, fulfilment, delivery and settlement. Find storefront, speed, accessibility and journey problems. Keep tracking, access and change under governed control. ### From connection to verified outcome The controlled sequence every capability follows. Nothing changes a connected system without the approval step. Authorise the source. Scopes are shown before access is granted. Watch the signals against your own baselines, not universal defaults. Run checks and gather evidence specific to your store. Explain what happened, why it matters and the proposed action. You review scope, risk and reversibility before anything changes. Apply through governed connector operations. Confirm the intended result and keep the receipt. No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls. ### Monitor performance 36 performance signals. Open an outcome to see its signals and how each one alerts. Read-only operations do not modify the connected system. | Signal | Alert behaviour | What it tracks | | ------------------------------------------- | ------------------ | ------------------------------------------------------------------------------------------------------------------------------------ | | **API Error Rate** | Watch only | Description pending editorial review; the signal is live. | | **Avg Shipping Cost** | Merchant rule | Description pending editorial review; the signal is live. | | **Claim Value (open)** | Watch only | Description pending editorial review; the signal is live. | | **Cost Per Shipment Trend** | Watch only | Description pending editorial review; the signal is live. | | **Cost by Zone** | Watch only | Cost by Zone. | | **Days to Token Expiry** | Watch only | Description pending editorial review; the signal is live. | | **Dispatch SLA Breached on N Orders Today** | Merchant rule | Alerts for Dispatch SLA Breached on N Orders Today. | | **Exception Rate** | Alert band 2 / 5 | Description pending editorial review; the signal is live. | | **High-Cost Shipment Outliers** | Watch only | High-Cost Shipment Outliers, broken down by row. | | **Inactive Carrier Accounts** | Merchant rule | Description pending editorial review; the signal is live. | | **Label Failure Rate by Carrier** | Alert band 1 / 2 | Per-underlying-carrier label-creation failure rate via Shippo. Surface which credential needs refresh. | | **Label Generation Success** | Watch only | Description pending editorial review; the signal is live. | | **Label Print Failures Spike** | Alert band 99 / 95 | Alerts for Label Print Failures Spike. | | **OTD by Route** | Watch only | OTD by Route. | | **Open Claims** | Watch only | Description pending editorial review; the signal is live. | | **Returned to Sender** | Watch only | Description pending editorial review; the signal is live. | | **Returns Label Generation Failure Rate** | Alert band 1 / 2 | % of /shipments/?metadata=return requests failing. Spike = carrier API down OR returns rate-shopping logic broken , RMA flow stalls. | | **Route Volume Concentration** | Watch only | Route Volume Concentration, compared across items. | | **Shipments** | Merchant rule | Description pending editorial review; the signal is live. | | **Shipments Over Time** | Watch only | Description pending editorial review; the signal is live. | | **Shipments by Destination** | Watch only | Description pending editorial review; the signal is live. | | **Shipments by Service** | Watch only | Shipments by Service. | | **Shipments by Underlying Carrier** | Watch only | Shipments by Underlying Carrier. | | Signal | Alert behaviour | What it tracks | | ------------------------------- | ------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------- | | **Avg Transit (days)** | Watch only | Description pending editorial review; the signal is live. | | **First-Attempt Delivery Rate** | Watch only | Description pending editorial review; the signal is live. | | **Late Shipments** | Watch only | Description pending editorial review; the signal is live. | | **On-Time Delivery Rate** | Alert band 95 / 90 | Description pending editorial review; the signal is live. | | **Orca Predicted-ETA Accuracy** | Merchant rule | % of shipments where actual delivery matched Orca's checkout-promised ETA within +/- 1 day. Below 85% = systematic over-promising at checkout, drives | | **Rates Cache Staleness** | Merchant rule | Shippo caches rates per-route for performance. Stale cache = wrong shipping cost shown at checkout. Bust threshold. | | Signal | Alert behaviour | What it tracks | | --------------------------------------------- | ----------------- | ----------------------------------------------------------- | | **Cost per Parcel by Zone vs Direct-Carrier** | Merchant rule | Cost per Parcel by Zone vs Direct-Carrier. | | **Failed Deliveries** | Merchant rule | Description pending editorial review; the signal is live. | | **Orders with Carrier Dispatch SLA Missed** | Merchant rule | Description pending editorial review; the signal is live. | | **Return Rate by Underlying Carrier** | Merchant rule | Description pending editorial review; the signal is live. | | **Shipments with Tracking-Event Gap >24h** | Alert band 0 / 10 | Shipments with Tracking-Event Gap >24h, broken down by row. | | Signal | Alert behaviour | What it tracks | | ---------------------------------- | --------------- | ------------------------------------------------------------------------------------------------------- | | **Returns Label Volume** | Watch only | Daily returns labels generated via Shippo Returns API. Trend shapes reverse-logistics cost forecasting. | | **Tracking API Unavailable / 5xx** | Merchant rule | Alerts for Tracking API Unavailable / 5xx. | ### Audit risks and opportunities A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. Open a check for the detail. **Severity** critical · **Outcome** Run operations · **Fix status** Report only Once this token expires, VortexIQ stops receiving tracking and delivery data from this carrier entirely, and every finding in this report that depends on courier data goes stale from that moment, silently, until someone notices shipments look wrong. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `COURIER-AUTH-001` **Severity** high · **Outcome** Protect revenue · **Fix status** Report only More than 3% of shipments with this carrier are hitting an exception, a failed delivery attempt, damage, an address problem, a lost parcel, each of which usually turns into a support ticket and, often, a refund or reshipment cost the store absorbs. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `COURIER-EXCEPTION-001` **Severity** high · **Outcome** Protect revenue · **Fix status** Report only More than 1 in 10 shipments with this carrier is arriving late. Late delivery is one of the most common drivers of customer support contacts, refund requests and negative reviews, and it lands on the store's reputation even though the carrier caused it. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `COURIER-OTD-001` **Severity** medium · **Outcome** Run operations · **Fix status** Candidate remediation Average cost per shipment with this carrier rose more than 10% compared to the prior period. Shipping is rarely re-priced into the product on the same timeline it changes, so a jump this size quietly erodes margin on every order this carrier touches until pricing or carrier choice is revisited. A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided. Reference: `COURIER-COST-001` **Severity** medium · **Outcome** Protect revenue · **Fix status** Candidate remediation Failed deliveries above 2 percent create support contacts, redelivery costs and refunds; address validation and carrier choice are the usual levers. A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided. Reference: `COURIER-FAIL-001` **Severity** medium · **Outcome** Run operations · **Fix status** Report only On-time delivery dropped more than 5 percentage points in a single week. A move this fast usually has a specific, recent cause (a service disruption, a capacity issue at the carrier, a seasonal volume spike), which is worth catching now, before it settles into a new, worse normal that customers star Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `COURIER-OTD-002` #### Build your own automated fixes Turn any finding into an automated fix with a Vortex IQ workflow: **over 13,000 read and write operations across more than 200 connectors** are available as building blocks, with approval, verification and rollback on every change. ### Automate approved work Vortex IQ is integrated with **4 read** and **1 write** operations across shipments, accounts, carrieraccounts, tracks on Shippo. Combine them with anything from the **over 13,000 operations across more than 200 connectors** to automate the work in your own words. Changes follow your configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution. [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=shippo) #### Ready to build your first Shippo workflow Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build. | Resource | Read operations | Write operations | | --------------- | --------------- | ---------------- | | shipments | 1 | 1 | | accounts | 1 | 0 | | carrieraccounts | 1 | 0 | | tracks | 1 | 0 | Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected.