> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# ShipBob on Vortex IQ
> Monitor ShipBob delivery performance, SLA risk and cost per order, and catch carrier problems before customers feel them.
Monitor ShipBob delivery performance, SLA risk and cost per order, and catch carrier problems before customers feel them.
[Connect or manage this source](https://app.vortexiq.ai/workbench/settings/sources) · [How connecting works](/integrations/connector-catalogue) · [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=shipbob)
performance signals
automated checks
prepared fixes
proven workflows
API operations
### What you can achieve
Capabilities are grouped around merchant outcomes, not API terminology.
Find storefront, speed, accessibility and journey problems.
Monitor orders, fulfilment, delivery and settlement.
Find failures, leaks and risks before they cost sales.
Identify missing, inconsistent or outdated product data.
Improve discovery, conversion, campaigns and repeat purchase.
Keep tracking, access and change under governed control.
### From connection to verified outcome
The controlled sequence every capability follows. Nothing changes a connected system without the approval step.
Authorise the source. Scopes are shown before access is granted.
Watch the signals against your own baselines, not universal defaults.
Run checks and gather evidence specific to your store.
Explain what happened, why it matters and the proposed action.
You review scope, risk and reversibility before anything changes.
Apply through governed connector operations.
Confirm the intended result and keep the receipt.
No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls.
### Monitor performance
79 performance signals. Open an outcome to see its signals and how each one alerts. Read-only operations do not modify the connected system.
| Signal | Alert behaviour | What it tracks |
| ------------------------------------- | ------------------ | --------------------------------------------------------- |
| **Avg Delivery Time by Region** | Merchant rule | Description pending editorial review; the signal is live. |
| **Avg Fulfilment Time (hrs)** | Merchant rule | Description pending editorial review; the signal is live. |
| **Avg Shipping Time (days)** | Merchant rule | Description pending editorial review; the signal is live. |
| **Cost by Shipping Method** | Watch only | Cost by Shipping Method. |
| **Cost by Warehouse** | Watch only | Cost by Warehouse. |
| **Days of Cover (avg)** | Watch only | Description pending editorial review; the signal is live. |
| **Delivery Failure Alerts** | Merchant rule | Alerts for Delivery Failure Alerts. |
| **Delivery Time Distribution** | Watch only | Description pending editorial review; the signal is live. |
| **Fulfilment Cost per Order** | Merchant rule | Fulfilment Cost per Order, compared across items. |
| **Fulfilment Delay Watchlist** | Merchant rule | Alerts for Fulfilment Delay Watchlist. |
| **Fulfilment Rate** | Merchant rule | Description pending editorial review; the signal is live. |
| **High Return Rate Alerts** | Merchant rule | Alerts for High Return Rate Alerts. |
| **High-Cost Shipment Outliers** | Merchant rule | High-Cost Shipment Outliers, broken down by row. |
| **International vs Domestic** | Merchant rule | International vs Domestic, shown by share. |
| **Inventory Ageing (days on hand)** | Merchant rule | Inventory Ageing (days on hand), compared across items. |
| **Inventory Distribution Heatmap** | Watch only | Description pending editorial review; the signal is live. |
| **Inventory Levels by SKU (Top 20)** | Watch only | Inventory Levels by SKU (Top 20). |
| **Inventory Turnover Proxy** | Merchant rule | Inventory Turnover Proxy, compared across items. |
| **Inventory by Warehouse** | Watch only | Description pending editorial review; the signal is live. |
| **On-Time Delivery Rate** | Merchant rule | Description pending editorial review; the signal is live. |
| **On-Time Delivery Trend** | Alert band 95 / 90 | Description pending editorial review; the signal is live. |
| **Orders Breaching SLA** | Watch only | Description pending editorial review; the signal is live. |
| **Orders Exceeding SLA** | Alert band 0 / 5 | Description pending editorial review; the signal is live. |
| **Orders Fulfilled** | Watch only | Description pending editorial review; the signal is live. |
| **Orders Shipped Today vs Yesterday** | Merchant rule | Orders Shipped Today vs Yesterday, compared across items. |
| **Orders by Merchant** | Watch only | Orders by Merchant. |
| **Orders by Region (Geo)** | Watch only | Description pending editorial review; the signal is live. |
| **Pending Fulfilment Backlog** | Merchant rule | Description pending editorial review; the signal is live. |
| **Return Processing Time** | Merchant rule | Description pending editorial review; the signal is live. |
| **Return Rate** | Merchant rule | Description pending editorial review; the signal is live. |
| **Return Reasons** | Merchant rule | Return Reasons, compared across items. |
| **Returns Volume Trend** | Watch only | Description pending editorial review; the signal is live. |
| **Returns by Region** | Watch only | Description pending editorial review; the signal is live. |
| **SLA Compliance** | Watch only | Description pending editorial review; the signal is live. |
| **SLA Compliance by Merchant** | Alert band 95 / 85 | SLA Compliance by Merchant. |
| **SLA by Warehouse** | Watch only | SLA by Warehouse. |
| **Shipments per Day** | Watch only | Shipments per Day over time. |
| **Shipping Cost / Order** | Watch only | Description pending editorial review; the signal is live. |
| **Shipping Cost Trend** | Watch only | Description pending editorial review; the signal is live. |
| **Shipping Cost by Region** | Watch only | Description pending editorial review; the signal is live. |
| **Shipping Cost per Order** | Alert band 5 / 15 | Shipping Cost per Order over time. |
| **Shipping Delay Alerts** | Merchant rule | Alerts for Shipping Delay Alerts. |
| **Shipping Delays by Warehouse** | Merchant rule | Shipping Delays by Warehouse. |
| **Stock vs Demand Forecast** | Merchant rule | Stock vs Demand Forecast over time. |
| **Tracking Status Breakdown** | Merchant rule | Tracking Status Breakdown, stage by stage. |
| **Warehouse Backlog Alerts** | Merchant rule | Alerts for Warehouse Backlog Alerts. |
| Signal | Alert behaviour | What it tracks |
| -------------------------------------- | ------------------ | --------------------------------------------------------- |
| **Avg Fulfilment Time by Warehouse** | Alert band 24 / 72 | Avg Fulfilment Time by Warehouse. |
| **Carrier Performance Comparison** | Merchant rule | Description pending editorial review; the signal is live. |
| **Delayed Orders** | Alert band 0 / 5 | Delayed Orders, compared across items. |
| **Delivery Performance by Merchant** | Alert band 95 / 90 | Delivery Performance by Merchant. |
| **Fulfilment Performance by Merchant** | Alert band 95 / 85 | Fulfilment Performance by Merchant. |
| **Fulfilment Time Trend** | Alert band 24 / 72 | Description pending editorial review; the signal is live. |
| **Last-Mile Performance** | Merchant rule | Last-Mile Performance, compared across items. |
| **Orders Fulfilled by Warehouse** | Watch only | Orders Fulfilled by Warehouse. |
| **Orders Fulfilled per Day** | Merchant rule | Orders Fulfilled per Day over time. |
| **Orders by Fulfilment Status** | Merchant rule | Orders by Fulfilment Status. |
| **Orders by Region** | Watch only | Description pending editorial review; the signal is live. |
| **Orders by Shipping Method** | Watch only | Orders by Shipping Method. |
| **Orders by Warehouse** | Watch only | Orders by Warehouse. |
| **Pending vs Fulfilled by Day** | Merchant rule | Description pending editorial review; the signal is live. |
| **Pick/Pack Time by Warehouse** | Merchant rule | Pick/Pack Time by Warehouse. |
| **SLA Compliance by Warehouse** | Alert band 95 / 85 | SLA Compliance by Warehouse. |
| **Shipping Method Performance** | Watch only | Description pending editorial review; the signal is live. |
| **Warehouse Backlog (Current)** | Merchant rule | Warehouse Backlog (Current), compared across items. |
| **Warehouse Capacity Utilisation** | Merchant rule | Description pending editorial review; the signal is live. |
| **Warehouse Error Rate** | Merchant rule | Warehouse Error Rate, compared across items. |
| **Warehouse Proximity Performance** | Watch only | Description pending editorial review; the signal is live. |
| **Warehouse Throughput Trend** | Merchant rule | Warehouse Throughput Trend. |
| Signal | Alert behaviour | What it tracks |
| -------------------------------- | ----------------- | ---------------------------------------------------------------------------------------------------------- |
| **Inventory Risk by Merchant** | Alert band 0 / 5 | Description pending editorial review; the signal is live. |
| **Low-Stock Alerts** | Alert band 5 / 50 | Low-Stock Alerts, broken down by row. |
| **Low-Stock SKUs** | Watch only | Description pending editorial review; the signal is live. |
| **Operational Health Score** | Merchant rule | Composite , fulfil rate × OTD × SLA × inverse stockout × inverse return rate. The single number for a CXO. |
| **Out-of-Stock Products** | Alert band 0 / 5 | Description pending editorial review; the signal is live. |
| **Out-of-Stock SKUs** | Watch only | Description pending editorial review; the signal is live. |
| **Overstock Risk** | Merchant rule | Overstock Risk, broken down by row. |
| **Stockout Alerts** | Alert band 0 / 5 | Alerts for Stockout Alerts. |
| **Stockouts With Active Demand** | Watch only | OOS where committed > 0 , actively losing sales. |
| Signal | Alert behaviour | What it tracks |
| ---------------------- | --------------- | ------------------- |
| **Returns by Product** | Merchant rule | Returns by Product. |
| Signal | Alert behaviour | What it tracks |
| ------------------------- | --------------- | --------------------------------------------------------- |
| **Cost vs Revenue Proxy** | Merchant rule | Description pending editorial review; the signal is live. |
### Audit risks and opportunities
A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. Open a check for the detail.
**Severity** critical · **Outcome** Control risk and change · **Fix status** Report only
With invalid credentials the tool has stopped collecting entirely; every metric that depends on it is silently stale.
Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.
Reference: `FUL-AUTH-001`
**Severity** critical · **Outcome** Protect revenue · **Fix status** Candidate remediation
Stockouts on items with committed demand are immediate lost sales plus cancellation work; the highest-velocity SKUs deserve the earliest warning.
A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.
Reference: `FUL-OOS-001`
**Severity** high · **Outcome** Grow revenue · **Fix status** Report only
On-time delivery below 90 percent erodes repeat purchase intent, the cheapest revenue a store has.
Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.
Reference: `FUL-OTD-001`
**Severity** high · **Outcome** Protect revenue · **Fix status** Candidate remediation
Orders breaching SLA while still in flight can often be rescued if flagged now; after delivery they become refunds and complaints instead.
A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.
Reference: `FUL-SLA-001`
**Severity** high · **Outcome** Run operations · **Fix status** Report only
SLA compliance below 90 percent means late delivery is systemic, not incidental; contractual penalties and churn both follow.
Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.
Reference: `FUL-SLA-002`
**Severity** medium · **Outcome** Run operations · **Fix status** Report only
A carrier delivering on time less than 85 percent of the time is damaging the store's promise; reroute volume or renegotiate.
Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.
Reference: `FUL-CARRIER-001`
**Severity** medium · **Outcome** Catalogue quality · **Fix status** Report only
Returns above 8 percent usually concentrate in specific products or size ranges; finding the cluster turns a cost centre into a fixable defect.
Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.
Reference: `FUL-RETURN-001`
**Severity** medium · **Outcome** Run operations · **Fix status** Candidate remediation
Shipping cost per order rising faster than basket value quietly eats margin on every single shipment.
A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.
Reference: `FUL-COST-001`
**Severity** medium · **Outcome** Run operations · **Fix status** Candidate remediation
Warehouse utilisation above 85 percent leaves no surge headroom; peak days start breaching SLA the moment volume spikes.
A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.
Reference: `FUL-FC-001`
#### Build your own automated fixes
Turn any finding into an automated fix with a Vortex IQ workflow: **over 13,000 read and write operations across more than 200 connectors** are available as building blocks, with approval, verification and rollback on every change.
### Automate approved work
Vortex IQ is integrated with **9 read** and **1 write** operations across orders, channels, inventorys, locations, products, receivings on ShipBob. Combine them with anything from the **over 13,000 operations across more than 200 connectors** to automate the work in your own words.
Changes follow your configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution.
[Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=shipbob)
#### Ready to build your first ShipBob workflow
Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build.
| Resource | Read operations | Write operations |
| ---------- | --------------- | ---------------- |
| orders | 1 | 1 |
| channels | 1 | 0 |
| inventorys | 1 | 0 |
| locations | 1 | 0 |
| products | 1 | 0 |
| receivings | 1 | 0 |
| returns | 1 | 0 |
| shipments | 1 | 0 |
Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected.