> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Opsgenie on Vortex IQ

> Monitor Opsgenie performance signals, run automated checks, and prepare approved work through Vortex IQ.

Monitor Opsgenie performance signals, run automated checks, and prepare approved work through Vortex IQ.

[Connect or manage this source](https://app.vortexiq.ai/workbench/settings/sources) · [How connecting works](/integrations/connector-catalogue) · [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=opsgenie)

<CardGroup cols={5}>
  <Card title="20">
    performance signals
  </Card>

  <Card title="4">
    automated checks
  </Card>

  <Card title="Build your own">
    automated fixes
  </Card>

  <Card title="Ready to build yours">
    workflows
  </Card>

  <Card title="7">
    API operations
  </Card>
</CardGroup>

<Tabs>
  <Tab title="Overview">
    ### What you can achieve

    Capabilities are grouped around merchant outcomes, not API terminology.

    <CardGroup cols={2}>
      <Card title="Run operations">
        Monitor orders, fulfilment, delivery and settlement.
      </Card>

      <Card title="Protect revenue">
        Find failures, leaks and risks before they cost sales.
      </Card>

      <Card title="Customer experience">
        Find storefront, speed, accessibility and journey problems.
      </Card>

      <Card title="Control risk and change">
        Keep tracking, access and change under governed control.
      </Card>
    </CardGroup>

    ### From connection to verified outcome

    The controlled sequence every capability follows. Nothing changes a connected system without the approval step.

    <Steps>
      <Step title="Connect">
        Authorise the source. Scopes are shown before access is granted.
      </Step>

      <Step title="Monitor">
        Watch the signals against your own baselines, not universal defaults.
      </Step>

      <Step title="Detect">
        Run checks and gather evidence specific to your store.
      </Step>

      <Step title="Recommend">
        Explain what happened, why it matters and the proposed action.
      </Step>

      <Step title="Approve">
        You review scope, risk and reversibility before anything changes.
      </Step>

      <Step title="Execute">
        Apply through governed connector operations.
      </Step>

      <Step title="Verify">
        Confirm the intended result and keep the receipt.
      </Step>
    </Steps>

    No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls.
  </Tab>

  <Tab title="Monitor (20)">
    ### Monitor performance

    20 performance signals. Open an outcome to see its signals and how each one alerts. Read-only operations do not modify the connected system.

    <AccordionGroup>
      <Accordion title="Run operations (11 signals)">
        | Signal                       | Alert behaviour        | What it tracks                                                                                     |
        | ---------------------------- | ---------------------- | -------------------------------------------------------------------------------------------------- |
        | **Alerts Acknowledged**      | Merchant rule          | Alerts a human has acknowledged - the gap vs Alerts Firing is the un-routed / no-coverage backlog. |
        | **Alerts Firing**            | Alert band 0 / 50      | Open, un-closed alerts right now - the front-line load on the on-call rotation.                    |
        | **Incidents Open**           | Alert band 0 / 3       | Declared incidents not yet resolved - escalations beyond a single alert.                           |
        | **Incidents Resolved (24h)** | Merchant rule          | Throughput of the response process over the last day.                                              |
        | **Mean Time To Acknowledge** | Alert band 120 / 600   | createdAt -> acknowledgedAt across alerts. Rising MTTA = on-call routing or coverage gaps.         |
        | **Mean Time To Resolve**     | Alert band 1800 / 7200 | createdAt -> resolvedAt across incidents. The customer-impact-duration number.                     |
        | **SLA Compliance**           | Alert band 99.9 / 99.5 | % of the period inside SLA across services. The headline reliability commitment number.            |
        | **Services Degraded**        | Alert band 0 / 2       | Services with open alerts but not fully down - early-warning surface.                              |
        | **Services Down**            | Alert band 0 / 1       | Services with an open incident impacting them - any value above zero is customer-facing.           |
        | **Services Healthy**         | Merchant rule          | Services reporting healthy with no open alerts or incidents.                                       |
        | **Top Alerting Services**    | Alert band 0 / 100     | Services ranked by alert volume - where the noise (and the on-call burden) concentrates.           |
      </Accordion>

      <Accordion title="Customer experience (6 signals)">
        | Signal                   | Alert behaviour       | What it tracks                                            |
        | ------------------------ | --------------------- | --------------------------------------------------------- |
        | **Apdex Score**          | Alert band 0.95 / 0.7 | Description pending editorial review; the signal is live. |
        | **Avg Response Time**    | Alert band 200 / 1000 | Description pending editorial review; the signal is live. |
        | **Error Rate**           | Alert band 0.5 / 2    | Description pending editorial review; the signal is live. |
        | **Throughput (req/min)** | Alert band 0 / -10    | Throughput (req/min) over time.                           |
        | **p95 Latency**          | Alert band 200 / 1000 | Description pending editorial review; the signal is live. |
        | **p99 Latency**          | Alert band 800 / 3000 | Description pending editorial review; the signal is live. |
      </Accordion>

      <Accordion title="Protect revenue (2 signals)">
        | Signal                                        | Alert behaviour | What it tracks                                                                                                            |
        | --------------------------------------------- | --------------- | ------------------------------------------------------------------------------------------------------------------------- |
        | **Alert Storm on Commerce-Critical Services** | Merchant rule   | Alert volume on services that front checkout / payments / search, overlaid with order velocity - noise on the money path. |
        | **Revenue Lost / Min (open incidents)**       | Merchant rule   | Live \$/min loss while incidents impacting commerce-critical services are open. The COO's number.                         |
      </Accordion>

      <Accordion title="Control risk and change (1 signals)">
        | Signal              | Alert behaviour    | What it tracks                                                                               |
        | ------------------- | ------------------ | -------------------------------------------------------------------------------------------- |
        | **Top Error Types** | Alert band 0 / 100 | Alert messages clustered by error type - the recurring failure modes worth fixing at source. |
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab title="Audit (4)">
    ### Audit risks and opportunities

    A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. Open a check for the detail.

    <AccordionGroup>
      <Accordion title="Error rate above 2%">
        **Severity** critical · **Outcome** Customer experience · **Fix status** Report only

        More than 1 in 50 requests is failing right now. Depending on which endpoints are affected, this can mean pages failing to load, checkout steps failing silently, or background jobs dropping work, and a rate this high is an active problem, not background noise.

        Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

        Reference: `MONITORING-ERROR-001`
      </Accordion>

      <Accordion title="Apdex score below 0.85">
        **Severity** high · **Outcome** Customer experience · **Fix status** Report only

        Apdex below 0.85 means a meaningful share of visits are experiencing the site as slow or frustrating rather than satisfying, using the same industry-standard scoring that tells you when performance complaints are about to start, even before anyone files one.

        Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

        Reference: `MONITORING-APDEX-001`
      </Accordion>

      <Accordion title="Avg response time above 1500ms">
        **Severity** medium · **Outcome** Protect revenue · **Fix status** Report only

        Average response time over 1.5 seconds is well past the point where shoppers notice the delay, and slow response times are a documented driver of higher bounce and lower conversion; this is a revenue issue wearing a performance-metric label.

        Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

        Reference: `MONITORING-PERF-001`
      </Accordion>

      <Accordion title="Throughput dropped > 30% week-over-week">
        **Severity** medium · **Outcome** Run operations · **Fix status** Report only

        Requests handled dropped more than 30% versus the prior week. This can mean genuinely lower traffic (worth knowing on its own) or it can mean the application is silently failing to serve requests it would otherwise handle, two very different problems that look identical in this one number.

        Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

        Reference: `MONITORING-THROUGHPUT-001`
      </Accordion>
    </AccordionGroup>

    #### Build your own automated fixes

    Turn any finding into an automated fix with a Vortex IQ workflow: **over 13,000 read and write operations across more than 200 connectors** are available as building blocks, with approval, verification and rollback on every change.
  </Tab>

  <Tab title="Automate">
    ### Automate approved work

    Vortex IQ is integrated with **5 read** and **2 write** operations across accounts, alerts, alertacknowledges, alertcloses, alertcounts, incidents on Opsgenie. Combine them with anything from the **over 13,000 operations across more than 200 connectors** to automate the work in your own words.

    Changes follow your configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution.

    [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=opsgenie)

    #### Ready to build your first Opsgenie workflow

    Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build.

    <Accordion title="Browse the operations you can build with">
      | Resource          | Read operations | Write operations |
      | ----------------- | --------------- | ---------------- |
      | accounts          | 1               | 0                |
      | alerts            | 1               | 0                |
      | alertacknowledges | 0               | 1                |
      | alertcloses       | 0               | 1                |
      | alertcounts       | 1               | 0                |
      | incidents         | 1               | 0                |
      | services          | 1               | 0                |

      Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected.
    </Accordion>
  </Tab>
</Tabs>