> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # OnBuy on Vortex IQ > Monitor OnBuy listings, account health and orders, and catch suppressions and sync problems before they cost sales. Monitor OnBuy listings, account health and orders, and catch suppressions and sync problems before they cost sales. [Connect or manage this source](https://app.vortexiq.ai/workbench/settings/sources) · [How connecting works](/integrations/connector-catalogue) · [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=onbuy) performance signals automated checks prepared fixes proven workflows API operations ### What you can achieve Capabilities are grouped around merchant outcomes, not API terminology. Find failures, leaks and risks before they cost sales. Monitor orders, fulfilment, delivery and settlement. Identify missing, inconsistent or outdated product data. Improve discovery, conversion, campaigns and repeat purchase. Keep tracking, access and change under governed control. ### From connection to verified outcome The controlled sequence every capability follows. Nothing changes a connected system without the approval step. Authorise the source. Scopes are shown before access is granted. Watch the signals against your own baselines, not universal defaults. Run checks and gather evidence specific to your store. Explain what happened, why it matters and the proposed action. You review scope, risk and reversibility before anything changes. Apply through governed connector operations. Confirm the intended result and keep the receipt. No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls. ### Monitor performance 46 performance signals. Open an outcome to see its signals and how each one alerts. Read-only operations do not modify the connected system. | Signal | Alert behaviour | What it tracks | | ------------------------------ | ------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------ | | **AOV by UK Region** | Watch only | AOV by UK Region. | | **Avg Discount vs RRP** | Merchant rule | Description pending editorial review; the signal is live. | | **Avg Time to Dispatch (hrs)** | Merchant rule | Description pending editorial review; the signal is live. | | **Courier Mix** | Watch only | Courier Mix, shown by share. | | **Dispatch SLA Compliance** | Merchant rule | % of orders dispatched before dispatch\_due\_by. OnBuy penalises stale account standing. | | **Dispatch Time by Region** | Merchant rule | Dispatch Time by Region. | | **Late Dispatch Count (30d)** | Merchant rule | Orders dispatched after dispatch\_due\_by - hits seller rating. | | **Late Dispatch Queue** | Merchant rule | Alerts for Late Dispatch Queue. | | **Marketplace Fees Paid** | Watch only | Marketplace Fees Paid as exposed by the OnBuy integration. The metric is computed from the latest available data and refreshed on the standard data re | | **OnBuy Health Score** | Alert band 95 / 85 | Composite - listing-active-pct x order-fulfil-rate x SLA-compliance x inverse stale-listings. | | **Orders by Status** | Merchant rule | Orders by Status. | | **Orders by UK Region** | Watch only | Description pending editorial review; the signal is live. | | **Pending Dispatch** | Alert band 10 / 50 | Description pending editorial review; the signal is live. | | **Price Distribution** | Watch only | Description pending editorial review; the signal is live. | | **Zero-Stock Active Listings** | Alert band 0 / 5 | Active listings with stock\_level=0 - show on browse but can't fulfil. | | Signal | Alert behaviour | What it tracks | | ----------------------------------- | ----------------- | ------------------------------------------------------------------------ | | **Active Listings** | Merchant rule | Description pending editorial review; the signal is live. | | **Category Coverage** | Merchant rule | % of relevant OnBuy categories the merchant has at least one listing in. | | **Inactive Listings** | Alert band 5 / 50 | Description pending editorial review; the signal is live. | | **Listings Discounted >20%** | Watch only | Description pending editorial review; the signal is live. | | **Listings Missing RRP** | Alert band 5 / 50 | Without RRP, OnBuy can't show 'Save X%' badges that drive click-through. | | **Listings Suspension Burst (24h)** | Alert band 5 / 50 | Alerts for Listings Suspension Burst (24h). | | **Listings by Age** | Watch only | Description pending editorial review; the signal is live. | | **Listings per Brand** | Watch only | Listings per Brand, compared across items. | | **Sales Velocity by Category** | Watch only | Sales Velocity by Category. | | **Total Listings** | Watch only | Description pending editorial review; the signal is live. | | **Uncategorised Listings** | Alert band 5 / 50 | Listings missing category\_id - invisible to category-based browse. | | Signal | Alert behaviour | What it tracks | | --------------------------------- | ------------------ | -------------------------------------------------------------------------------------- | | **Average Order Value** | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | **OnBuy Commission % of Revenue** | Alert band 12 / 18 | Per-category commission tracking - flags categories where OnBuy fees outpace margin. | | **Orders** | Watch only | Description pending editorial review; the signal is live. | | **Revenue Drop Alert** | Alert band 0 / -5 | Alerts for Revenue Drop Alert. | | **Revenue Over Time** | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | **Suspended Listings** | Alert band 5 / 50 | Listings OnBuy has hidden from search until issues are fixed - direct revenue blocker. | | **Top Brands by Revenue** | Watch only | Top Brands by Revenue. | | **Top Categories by Revenue** | Watch only | Top Categories by Revenue. | | **Top Listings by Revenue** | Watch only | Top Listings by Revenue. | | **Total Revenue** | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | Signal | Alert behaviour | What it tracks | | -------------------------------------------- | ----------------- | --------------------------------------------------------------------------------------------------------- | | **Amazon UK Top SKUs Missing on OnBuy** | Merchant rule | Velocity-proven SKUs that aren't even listed on OnBuy - the cheapest revenue lift available. | | **Cancellation Rate** | Merchant rule | Description pending editorial review; the signal is live. | | **Catalogue Drift vs Amazon UK** | Alert band 5 / 50 | Same SKU listed at materially different prices on OnBuy vs Amazon UK - MAP/brand-consistency risk. | | **Net Revenue (after commission + refunds)** | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | **OnBuy Orders via ShipBob (SLA)** | Merchant rule | OnBuy SLA compliance specifically for orders fulfilled by ShipBob - isolates 3PL performance per channel. | | **OnBuy Share of UK Revenue** | Watch only | OnBuy Share of UK Revenue, shown by share. | | **OnBuy vs DTC Price Gap** | Merchant rule | OnBuy vs DTC Price Gap, compared across items. | | **Revenue at Risk (live)** | Merchant rule | Sum of (suspended\_listings x velocity x ASP) + (mis-categorised listings x velocity loss) - recoverable. | | **Stale Listings (>180d no update)** | Merchant rule | Listings with no metadata refresh in 6 months - risk OnBuy de-prioritising in search. | | Signal | Alert behaviour | What it tracks | | --------------------- | --------------- | --------------------------------------------------------------------------------------------------------- | | **Auth Token Health** | Merchant rule | OnBuy tokens expire after 1h; if refresh fails the dashboard goes blind. Surface before merchants notice. | ### Audit risks and opportunities A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. Open a check for the detail. **Severity** high · **Outcome** Grow revenue · **Fix status** Candidate remediation Losing the Buy Box means losing the sale even when the listing wins the search; price, delivery promise and account health drive the algorithm. A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided. Reference: `MARKETPLACE-LISTING-002` **Severity** high · **Outcome** Grow revenue · **Fix status** Candidate remediation A listing missing a required attribute is commonly suppressed, down-ranked in marketplace search, or blocked from certain placements entirely, so it can be losing sales without showing any error the seller would notice on the listing itself. A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided. Reference: `MARKETPLACE-LISTING-001` **Severity** high · **Outcome** Grow revenue · **Fix status** Report only Seller feedback score is one of the strongest signals marketplace search ranking and buy-box eligibility use, so a drop this size can cost visibility on every listing, not just the ones that triggered the negative feedback. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-FEEDBACK-001` **Severity** medium · **Outcome** Grow revenue · **Fix status** Report only The share of revenue this marketplace takes as fees has shifted by more than 2 percentage points from last quarter. On thin-margin products, a shift this size can move a listing from profitable to break-even without anything on the store side changing at all. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-FEE-001` **Severity** medium · **Outcome** Run operations · **Fix status** Report only A payout is running more than 7 days behind this marketplace's usual schedule. That is cash the store has already earned sitting outside its bank account, which matters directly to cash flow regardless of how the underlying sales are performing. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-PAYOUT-001` **Severity** medium · **Outcome** Grow revenue · **Fix status** Report only Returns on this marketplace jumped more than 50% above the recent average. Beyond the direct cost of the returned goods and return shipping, a spike this size often also damages the seller-performance metrics the marketplace uses for search ranking and account health. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-RETURN-001` #### Build your own automated fixes Turn any finding into an automated fix with a Vortex IQ workflow: **over 13,000 read and write operations across more than 200 connectors** are available as building blocks, with approval, verification and rollback on every change. ### Automate approved work Vortex IQ is integrated with **6 read** and **1 write** operations across listings, orders, authrequesttokens, brands, categorys on OnBuy. Combine them with anything from the **over 13,000 operations across more than 200 connectors** to automate the work in your own words. Changes follow your configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution. [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=onbuy) #### Ready to build your first OnBuy workflow Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build. | Resource | Read operations | Write operations | | ----------------- | --------------- | ---------------- | | listings | 2 | 0 | | orders | 2 | 0 | | authrequesttokens | 0 | 1 | | brands | 1 | 0 | | categorys | 1 | 0 | Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected.