> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # JD.com on Vortex IQ > Monitor JD.com listings, account health and orders, and catch suppressions and sync problems before they cost sales. Monitor JD.com listings, account health and orders, and catch suppressions and sync problems before they cost sales. [Connect or manage this source](https://app.vortexiq.ai/workbench/settings/sources) · [How connecting works](/integrations/connector-catalogue) · [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=jd-com) performance signals automated checks prepared fixes proven workflows API operations ### What you can achieve Capabilities are grouped around merchant outcomes, not API terminology. Identify missing, inconsistent or outdated product data. Find failures, leaks and risks before they cost sales. Monitor orders, fulfilment, delivery and settlement. Improve discovery, conversion, campaigns and repeat purchase. ### From connection to verified outcome The controlled sequence every capability follows. Nothing changes a connected system without the approval step. Authorise the source. Scopes are shown before access is granted. Watch the signals against your own baselines, not universal defaults. Run checks and gather evidence specific to your store. Explain what happened, why it matters and the proposed action. You review scope, risk and reversibility before anything changes. Apply through governed connector operations. Confirm the intended result and keep the receipt. No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls. ### Monitor performance 38 performance signals. Open an outcome to see its signals and how each one alerts. Read-only operations do not modify the connected system. | Signal | Alert behaviour | What it tracks | | ------------------------------------------------------ | ------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------ | | **AOV by Chinese Province** | Watch only | AOV by Chinese Province. | | **Buyer Messages Unread** | Watch only | Buyer Messages Unread as exposed by the JD.com integration. The metric is computed from the latest available data and refreshed on the standard data r | | **DSR / Brand-Auth / Logistics-SLA Threshold Crossed** | Alert band 95 / 85 | Alerts for DSR / Brand-Auth / Logistics-SLA Threshold Crossed. | | **Days Since Last Payout** | Alert band 7 / 21 | Description pending editorial review; the signal is live. | | **JD Logistics SLA Compliance** | Merchant rule | % of JD-Logistics-enabled orders meeting the 24h same-day-doorstep promise. Below 95% drops Premium Buyer eligibility. | | **Marketplace Fees Paid** | Watch only | Marketplace Fees Paid as exposed by the JD.com integration. The metric is computed from the latest available data and refreshed on the standard data r | | **Oldest Pending Payout (days)** | Watch only | Oldest Pending Payout (days) as exposed by the JD.com integration. The metric is computed from the latest available data and refreshed on the standard | | **Orders / Day** | Watch only | Orders / Day over time. | | **Orders by Chinese Province** | Watch only | Description pending editorial review; the signal is live. | | **POP Self-Fulfilled Dispatch Rate** | Merchant rule | Description pending editorial review; the signal is live. | | **Pending Payouts** | Watch only | Pending Payouts as exposed by the JD.com integration. The metric is computed from the latest available data and refreshed on the standard data refresh | | **Pending Shipment** | Alert band 10 / 50 | Description pending editorial review; the signal is live. | | **Return Rate (7-day no-reason)** | Alert band 5 / 15 | JD honours the Chinese 7-day no-reason return policy strictly , return rate typically 5-15%. | | Signal | Alert behaviour | What it tracks | | --------------------------------------------------------------- | ------------------ | -------------------------------------------------------------------------------------------------------------------------------- | | **Average Order Value (CNY)** | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | **Detailed Seller Ratings (Description / Service / Logistics)** | Alert band 95 / 85 | JD's 3-axis seller rating , drives search placement + buyer-trust premium. | | **JD Commission % of Revenue** | Alert band 12 / 18 | 3-10% by category + JD Logistics fees if opted-in + JD Direct (1P) wholesale margin if applicable. | | **JD Logistics vs POP-Fulfilled Revenue** | Watch only | Mix of orders fulfilled by JD Logistics vs seller-self-fulfilled. JD Logistics commands premium AOV but lower margin. | | **Listings with Chinese-Character Title** | Alert band 90 / 70 | % of listings whose title\_zh is populated. Chinese buyers search hanzi; English-only or Pinyin titles miss most search surface. | | **Net Revenue (after JD commission)** | Alert band 0 / -5 | Net of JD's commission (3-10% by category) + JD Logistics fees if opted-in. | | **Orders** | Watch only | Description pending editorial review; the signal is live. | | **Required-Attribute Completeness** | Alert band 90 / 70 | JD's category-level attribute schemas are strict , missing attrs = listings deprioritised in search. | | **Revenue Over Time** | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | **Top Listings by Revenue** | Watch only | Top Listings by Revenue. | | **Total Revenue (CNY)** | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | Signal | Alert behaviour | What it tracks | | -------------------------------------------- | ----------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- | | **Active Listings** | Merchant rule | Description pending editorial review; the signal is live. | | **Brand Authorisations Expiring in 30 Days** | Merchant rule | Brand authorisations approaching expiry , renew before JD blocks listings under that brand. | | **Brand-Authorisation Coverage** | Merchant rule | % of restricted-category listings with valid brand-authorisation. Gaps = listings blocked at next JD audit. | | **JD Off-Shelved Listings (24h)** | Alert band 5 / 50 | Alerts for JD Off-Shelved Listings (24h). | | **JD.com Shop Health Score** | Merchant rule | Composite of DSR scores (Description, Service, Logistics) + active listing % + brand-auth coverage. | | **Listings Expiring Soon** | Watch only | Listings Expiring Soon as exposed by the JD.com integration. The metric is computed from the latest available data and refreshed on the standard data | | **Rejected / Off-Shelf Listings** | Alert band 5 / 50 | Description pending editorial review; the signal is live. | | **Total Listings** | Watch only | Description pending editorial review; the signal is live. | | Signal | Alert behaviour | What it tracks | | ------------------------------------------- | ----------------- | ----------------------------------------------------------------------------------------------------------------------------- | | **Active JD Listings for OOS SKUs on BC** | Alert band 0 / 5 | Description pending editorial review; the signal is live. | | **China-Domestic vs Cross-Border Pricing** | Merchant rule | China-domestic JD vs cross-border AliExpress/Alibaba pricing , same supplier often sells both, big spreads erode credibility. | | **Late Dispatches Risking DSR-Logistics** | Merchant rule | Alerts for Late Dispatches Risking DSR-Logistics. | | **Listings Drifting from BC** | Alert band 5 / 50 | Listings Drifting from BC, broken down by row. | | **Listings Failing Feedonomics Validation** | Alert band 2 / 5 | Description pending editorial review; the signal is live. | | **Revenue at Risk** | Merchant rule | Description pending editorial review; the signal is live. | ### Audit risks and opportunities A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. Open a check for the detail. **Severity** high · **Outcome** Grow revenue · **Fix status** Report only A listing missing a required attribute is commonly suppressed, down-ranked in marketplace search, or blocked from certain placements entirely, so it can be losing sales without showing any error the seller would notice on the listing itself. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-LISTING-001` **Severity** high · **Outcome** Grow revenue · **Fix status** Report only Seller feedback score is one of the strongest signals marketplace search ranking and buy-box eligibility use, so a drop this size can cost visibility on every listing, not just the ones that triggered the negative feedback. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-FEEDBACK-001` **Severity** medium · **Outcome** Grow revenue · **Fix status** Report only The share of revenue this marketplace takes as fees has shifted by more than 2 percentage points from last quarter. On thin-margin products, a shift this size can move a listing from profitable to break-even without anything on the store side changing at all. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-FEE-001` **Severity** medium · **Outcome** Run operations · **Fix status** Report only A payout is running more than 7 days behind this marketplace's usual schedule. That is cash the store has already earned sitting outside its bank account, which matters directly to cash flow regardless of how the underlying sales are performing. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-PAYOUT-001` **Severity** medium · **Outcome** Grow revenue · **Fix status** Report only Returns on this marketplace jumped more than 50% above the recent average. Beyond the direct cost of the returned goods and return shipping, a spike this size often also damages the seller-performance metrics the marketplace uses for search ranking and account health. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-RETURN-001` #### Build your own automated fixes Turn any finding into an automated fix with a Vortex IQ workflow: **over 13,000 read and write operations across more than 200 connectors** are available as building blocks, with approval, verification and rollback on every change. ### Automate approved work Vortex IQ is integrated with **4 read** and **1 write** operations across brandauthorisations, oauthtokens, order lists, selleraccounts, warelists on JD.com. Combine them with anything from the **over 13,000 operations across more than 200 connectors** to automate the work in your own words. Changes follow your configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution. [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=jd-com) #### Ready to build your first JD.com workflow Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build. | Resource | Read operations | Write operations | | ------------------- | --------------- | ---------------- | | brandauthorisations | 1 | 0 | | oauthtokens | 0 | 1 | | order lists | 1 | 0 | | selleraccounts | 1 | 0 | | warelists | 1 | 0 | Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected.