> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Evri (formerly Hermes UK) on Vortex IQ > Monitor Evri (formerly Hermes UK) delivery performance, SLA risk and cost per order, and catch carrier problems before customers feel them. Monitor Evri (formerly Hermes UK) delivery performance, SLA risk and cost per order, and catch carrier problems before customers feel them. [Connect or manage this source](https://app.vortexiq.ai/workbench/settings/sources) · [How connecting works](/integrations/connector-catalogue) · [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=hermes-evri) performance signals automated checks automated fixes workflows API operations ### What you can achieve Capabilities are grouped around merchant outcomes, not API terminology. Find failures, leaks and risks before they cost sales. Monitor orders, fulfilment, delivery and settlement. Find storefront, speed, accessibility and journey problems. ### From connection to verified outcome The controlled sequence every capability follows. Nothing changes a connected system without the approval step. Authorise the source. Scopes are shown before access is granted. Watch the signals against your own baselines, not universal defaults. Run checks and gather evidence specific to your store. Explain what happened, why it matters and the proposed action. You review scope, risk and reversibility before anything changes. Apply through governed connector operations. Confirm the intended result and keep the receipt. No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls. ### Monitor performance 26 performance signals. Open an outcome to see its signals and how each one alerts. Read-only operations do not modify the connected system. | Signal | Alert behaviour | What it tracks | | ------------------------------- | ---------------- | ----------------------------------------------------------------------------------------------------------------------------------------------- | | **API Error Rate** | Watch only | Description pending editorial review; the signal is live. | | **Avg Shipping Cost** | Merchant rule | Description pending editorial review; the signal is live. | | **Claim Value (open)** | Watch only | Description pending editorial review; the signal is live. | | **Cost Per Shipment Trend** | Watch only | Description pending editorial review; the signal is live. | | **Cost by Zone** | Watch only | Cost by Zone. | | **Days to Token Expiry** | Watch only | Description pending editorial review; the signal is live. | | **Exception Rate** | Alert band 2 / 5 | Description pending editorial review; the signal is live. | | **High-Cost Shipment Outliers** | Watch only | High-Cost Shipment Outliers, broken down by row. | | **Label Generation Success** | Watch only | Description pending editorial review; the signal is live. | | **Lost-Parcel Rate** | Merchant rule | % of shipments resulting in a lost-parcel claim. Evri's historical reputation - if the rate is climbing, time to renegotiate or switch carrier. | | **OTD by Route** | Watch only | OTD by Route. | | **Open Claims** | Watch only | Description pending editorial review; the signal is live. | | **Returned to Sender** | Watch only | Description pending editorial review; the signal is live. | | **Route Volume Concentration** | Merchant rule | Route Volume Concentration, compared across items. | | **Shipments** | Merchant rule | Description pending editorial review; the signal is live. | | **Shipments Over Time** | Watch only | Description pending editorial review; the signal is live. | | **Shipments by Destination** | Watch only | Description pending editorial review; the signal is live. | | **Shipments by Service** | Watch only | Shipments by Service. | | Signal | Alert behaviour | What it tracks | | ------------------------------------ | ------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Evri OTD by Sales Channel** | Alert band 95 / 90 | Per-channel Evri OTD. | | **Failed Deliveries** | Merchant rule | Description pending editorial review; the signal is live. | | **ParcelShop Drop-off Failure Rate** | Merchant rule | Evri-specific failure mode - the courier never picks up from the ParcelShop, leaving the parcel in limbo. Below 97% means specific shops need flagging | | **Redelivery Attempts > 3** | Merchant rule | Evri's multi-attempt delivery cap. Anything past 3 attempts = a parcel returning to sender. Each row is a refund + customer trust hit. | | Signal | Alert behaviour | What it tracks | | ------------------------------- | ------------------ | --------------------------------------------------------- | | **Avg Transit (days)** | Watch only | Description pending editorial review; the signal is live. | | **First-Attempt Delivery Rate** | Watch only | Description pending editorial review; the signal is live. | | **Late Shipments** | Watch only | Description pending editorial review; the signal is live. | | **On-Time Delivery Rate** | Alert band 95 / 90 | Description pending editorial review; the signal is live. | ### Audit risks and opportunities A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. Open a check for the detail. **Severity** critical · **Outcome** Run operations · **Fix status** Report only Once this token expires, VortexIQ stops receiving tracking and delivery data from this carrier entirely, and every finding in this report that depends on courier data goes stale from that moment, silently, until someone notices shipments look wrong. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `COURIER-AUTH-001` **Severity** high · **Outcome** Protect revenue · **Fix status** Report only More than 3% of shipments with this carrier are hitting an exception, a failed delivery attempt, damage, an address problem, a lost parcel, each of which usually turns into a support ticket and, often, a refund or reshipment cost the store absorbs. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `COURIER-EXCEPTION-001` **Severity** high · **Outcome** Protect revenue · **Fix status** Report only More than 1 in 10 shipments with this carrier is arriving late. Late delivery is one of the most common drivers of customer support contacts, refund requests and negative reviews, and it lands on the store's reputation even though the carrier caused it. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `COURIER-OTD-001` **Severity** high · **Outcome** Run operations · **Fix status** Report only Courier claims open beyond 7 days are money owed sitting unclaimed; carriers rely on claimants giving up. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `COURIER-CLAIM-001` **Severity** medium · **Outcome** Run operations · **Fix status** Report only Average cost per shipment with this carrier rose more than 10% compared to the prior period. Shipping is rarely re-priced into the product on the same timeline it changes, so a jump this size quietly erodes margin on every order this carrier touches until pricing or carrier choice is revisited. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `COURIER-COST-001` **Severity** medium · **Outcome** Protect revenue · **Fix status** Report only Failed deliveries above 2 percent create support contacts, redelivery costs and refunds; address validation and carrier choice are the usual levers. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `COURIER-FAIL-001` **Severity** medium · **Outcome** Run operations · **Fix status** Report only On-time delivery dropped more than 5 percentage points in a single week. A move this fast usually has a specific, recent cause (a service disruption, a capacity issue at the carrier, a seasonal volume spike), which is worth catching now, before it settles into a new, worse normal that customers star Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `COURIER-OTD-002` **Severity** medium · **Outcome** Run operations · **Fix status** Report only Over 80% of shipping volume on one route runs through a single carrier. If that carrier has an outage, a rate hike, or a capacity problem on that route, there is no fallback already in place, and the store finds out at the worst possible time, mid-disruption, rather than in advance. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `COURIER-DEPENDENCY-001` #### Build your own automated fixes Turn any finding into an automated fix with a Vortex IQ workflow: **over 13,000 read and write operations across more than 200 connectors** are available as building blocks, with approval, verification and rollback on every change. ### Automate approved work Vortex IQ is integrated with **2 read** and **1 write** operations across tbds on Evri (formerly Hermes UK). Combine them with anything from the **over 13,000 operations across more than 200 connectors** to automate the work in your own words. Changes follow your configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution. [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=hermes-evri) #### Ready to build your first Evri (formerly Hermes UK) workflow Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build. | Resource | Read operations | Write operations | | -------- | --------------- | ---------------- | | tbds | 2 | 1 | Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected.