> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # eBay on Vortex IQ > Monitor eBay listings, account health and orders, and catch suppressions and sync problems before they cost sales. Monitor eBay listings, account health and orders, and catch suppressions and sync problems before they cost sales. [Connect or manage this source](https://app.vortexiq.ai/workbench/settings/sources) · [How connecting works](/integrations/connector-catalogue) · [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=ebay) performance signals automated checks prepared fixes proven workflows API operations ### What you can achieve Capabilities are grouped around merchant outcomes, not API terminology. Find failures, leaks and risks before they cost sales. Monitor orders, fulfilment, delivery and settlement. Improve discovery, conversion, campaigns and repeat purchase. Identify missing, inconsistent or outdated product data. ### From connection to verified outcome The controlled sequence every capability follows. Nothing changes a connected system without the approval step. Authorise the source. Scopes are shown before access is granted. Watch the signals against your own baselines, not universal defaults. Run checks and gather evidence specific to your store. Explain what happened, why it matters and the proposed action. You review scope, risk and reversibility before anything changes. Apply through governed connector operations. Confirm the intended result and keep the receipt. No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls. ### Monitor performance 37 performance signals. Open an outcome to see its signals and how each one alerts. Read-only operations do not modify the connected system. | Signal | Alert behaviour | What it tracks | | -------------------------------- | -------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Buyer Messages Unread** | Watch only | Buyer Messages Unread as exposed by the eBay integration. The metric is computed from the latest available data and refreshed on the standard data ref | | **Cases Closed w/o Resolution** | Alert band 0.3 / 0.6 | Description pending editorial review; the signal is live. | | **Defect Rate** | Alert band 1 / 2 | Description pending editorial review; the signal is live. | | **INR Cases Burst (24h)** | Merchant rule | Alerts for INR Cases Burst (24h). | | **Late Shipment Rate** | Alert band 3 / 6 | Description pending editorial review; the signal is live. | | **Marketplace Fees** | Watch only | Description pending editorial review; the signal is live. | | **OAuth Token Expiry** | Merchant rule | eBay refresh tokens last \~18 months but rotate , silent expiry kills sync. | | **Oldest Pending Payout (days)** | Alert band 7 / 21 | Oldest Pending Payout (days) as exposed by the eBay integration. The metric is computed from the latest available data and refreshed on the standard d | | **Pending Payouts** | Watch only | Description pending editorial review; the signal is live. | | **Seller Standards Drop Alert** | Alert band 0 / 1 | Alerts for Seller Standards Drop Alert. | | **Seller Standards Level** | Alert band 95 / 85 | Description pending editorial review; the signal is live. | | **Total Transactions** | Watch only | Total Transactions as exposed by the eBay integration. The metric is computed from the latest available data and refreshed on the standard data refres | | **eBay Health Score** | Merchant rule | Composite of seller-standards level, defect rate and the open-inquiry (INR proxy) count. Single CXO number. | | Signal | Alert behaviour | What it tracks | | ------------------------------------- | ------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------- | | **Average Order Value** | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | **Fees % of Revenue** | Alert band 12 / 18 | Description pending editorial review; the signal is live. | | **Listings Missing Attributes** | Alert band 5 / 50 | Listings missing a title, item-specifics (aspects) or images. A generic completeness heuristic, not the per-category required-aspects ruleset. Direct | | **Orders** | Watch only | Description pending editorial review; the signal is live. | | **Promoted Listings ACOS** | Merchant rule | Description pending editorial review; the signal is live. | | **Promoted Listings Spend** | Merchant rule | Description pending editorial review; the signal is live. | | **Promoted Listings Waste Burst** | Alert band 5 / 50 | Alerts for Promoted Listings Waste Burst. | | **Revenue Over Time** | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | **Revenue by Marketplace** | Watch only | Revenue by Marketplace. | | **Top Listings by Revenue** | Watch only | Top Listings by Revenue. | | **Total Revenue** | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | **Zero-Conversion Promoted Listings** | Alert band 5 / 50 | Promoted listings with spend >\$X but zero conversions , wasted ad fees, recoverable next sweep. | | Signal | Alert behaviour | What it tracks | | ----------------------------------- | ----------------- | --------------------------------------------------------------------------------------------------------------------------------------------- | | **Amazon Top SKUs Missing on eBay** | Merchant rule | Velocity-proven SKUs absent from eBay , cheapest channel-expansion lift. | | **Catalogue Drift vs Amazon** | Alert band 5 / 50 | Same SKU listed at materially different prices on eBay vs Amazon UK , MAP / brand-consistency risk. | | **Fulfilment SLA (via ShipBob)** | Merchant rule | Description pending editorial review; the signal is live. | | **Open INR Cases** | Alert band 0 / 5 | Proxy from buyer-opened cancellation / return inquiries (IN\_INQUIRY state). The dedicated item-not-received cases endpoint is not yet wired. | | **Revenue at Risk (live)** | Merchant rule | Description pending editorial review; the signal is live. | | **eBay vs Amazon Revenue Share** | Watch only | eBay vs Amazon Revenue Share, shown by share. | | Signal | Alert behaviour | What it tracks | | ---------------------------- | --------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Active Listings** | Watch only | Description pending editorial review; the signal is live. | | **Condition Mix** | Watch only | Condition Mix, shown by share. | | **Feedback Score (90d)** | Watch only | Description pending editorial review; the signal is live. | | **Listings Expiring Soon** | Watch only | Listings Expiring Soon as exposed by the eBay integration. The metric is computed from the latest available data and refreshed on the standard data re | | **Listings by Category** | Watch only | Listings by Category. | | **Zero-View Listings (30d)** | Merchant rule | Description pending editorial review; the signal is live. | ### Audit risks and opportunities A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. Open a check for the detail. **Severity** high · **Outcome** Grow revenue · **Fix status** Candidate remediation A listing missing a required attribute is commonly suppressed, down-ranked in marketplace search, or blocked from certain placements entirely, so it can be losing sales without showing any error the seller would notice on the listing itself. A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided. Reference: `MARKETPLACE-LISTING-001` **Severity** high · **Outcome** Grow revenue · **Fix status** Report only Seller feedback score is one of the strongest signals marketplace search ranking and buy-box eligibility use, so a drop this size can cost visibility on every listing, not just the ones that triggered the negative feedback. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-FEEDBACK-001` **Severity** medium · **Outcome** Grow revenue · **Fix status** Report only The share of revenue this marketplace takes as fees has shifted by more than 2 percentage points from last quarter. On thin-margin products, a shift this size can move a listing from profitable to break-even without anything on the store side changing at all. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-FEE-001` **Severity** medium · **Outcome** Run operations · **Fix status** Candidate remediation A payout is running more than 7 days behind this marketplace's usual schedule. That is cash the store has already earned sitting outside its bank account, which matters directly to cash flow regardless of how the underlying sales are performing. A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided. Reference: `MARKETPLACE-PAYOUT-001` **Severity** medium · **Outcome** Grow revenue · **Fix status** Report only Returns on this marketplace jumped more than 50% above the recent average. Beyond the direct cost of the returned goods and return shipping, a spike this size often also damages the seller-performance metrics the marketplace uses for search ranking and account health. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-RETURN-001` #### Build your own automated fixes Turn any finding into an automated fix with a Vortex IQ workflow: **over 13,000 read and write operations across more than 200 connectors** are available as building blocks, with approval, verification and rollback on every change. ### Automate approved work Vortex IQ is integrated with **7 read** and **0 write** operations across sellaccountprivileges, sellanalyticssellerstandardprofiles, sellfinancepayouts, sellfinancetransactions, sellfulfillmentorders, sellinventoryinventoryitems on eBay. Combine them with anything from the **over 13,000 operations across more than 200 connectors** to automate the work in your own words. Changes follow your configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution. [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=ebay) #### Ready to build your first eBay workflow Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build. | Resource | Read operations | Write operations | | ----------------------------------- | --------------- | ---------------- | | sellaccountprivileges | 1 | 0 | | sellanalyticssellerstandardprofiles | 1 | 0 | | sellfinancepayouts | 1 | 0 | | sellfinancetransactions | 1 | 0 | | sellfulfillmentorders | 1 | 0 | | sellinventoryinventoryitems | 1 | 0 | | sellmarketingadcampaigns | 1 | 0 | Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected.