> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Costco SIP on Vortex IQ > Monitor Costco SIP listings, account health and orders, and catch suppressions and sync problems before they cost sales. Monitor Costco SIP listings, account health and orders, and catch suppressions and sync problems before they cost sales. [Connect or manage this source](https://app.vortexiq.ai/workbench/settings/sources) · [How connecting works](/integrations/connector-catalogue) · [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=costco-sip) performance signals automated checks prepared fixes proven workflows API operations ### What you can achieve Capabilities are grouped around merchant outcomes, not API terminology. Find failures, leaks and risks before they cost sales. Improve discovery, conversion, campaigns and repeat purchase. Monitor orders, fulfilment, delivery and settlement. Identify missing, inconsistent or outdated product data. Keep tracking, access and change under governed control. ### From connection to verified outcome The controlled sequence every capability follows. Nothing changes a connected system without the approval step. Authorise the source. Scopes are shown before access is granted. Watch the signals against your own baselines, not universal defaults. Run checks and gather evidence specific to your store. Explain what happened, why it matters and the proposed action. You review scope, risk and reversibility before anything changes. Apply through governed connector operations. Confirm the intended result and keep the receipt. No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls. ### Monitor performance 41 performance signals. Open an outcome to see its signals and how each one alerts. Read-only operations do not modify the connected system. | Signal | Alert behaviour | What it tracks | | -------------------------------- | ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Average Order Value** | Watch only | Average Order Value as exposed by the Costco SIP integration. The metric is computed from the latest available data and refreshed on the standard data | | **Average PO Value** | Watch only | Average \$ per PO. Falling AVP at steady PO count = Costco buyers ranging fewer SKUs per order. | | **Buyer Messages Unread** | Watch only | Buyer Messages Unread as exposed by the Costco SIP integration. The metric is computed from the latest available data and refreshed on the standard da | | **Deduction Pattern** | Watch only | Top 10 deduction reason codes by \$ value. Identifies systemic issues vs one-off events. | | **Error Pattern (7d)** | Watch only | Top 5 parse-error codes across inbound + outbound files. Identifies systemic vs transient issues. | | **File-Volume Anomaly** | Merchant rule | Daily inbound + outbound file count vs rolling baseline. Sudden volume drop or spike both deserve attention. | | **Fill Rate** | Merchant rule | Units shipped / units ordered across all POs. Below 98% triggers Costco's vendor-scorecard penalty. | | **Invoiced Value (30d)** | Alert band 0 / -5 | Total \$ invoiced to Costco. Cross-check with weekly\_po\_value; persistent gaps = un-invoiced fulfilled POs. | | **Items Active** | Watch only | Total items listed as active in Costco's catalogue. Baseline for delisting alerts. | | **Items Delisted This Week** | Merchant rule | Items flipped from active -> delisted in the last 7 days. Direct shelf-loss; chase reasons within 24h. | | **Items Pending Review** | Merchant rule | Items Costco has flagged for review (case-pack mismatch, GTIN error, label issue). Resolve before they delist. | | **Items with Field Drift** | Merchant rule | Items where description, case-pack, or cost-per-unit differ between our supplier system and Costco's catalogue. | | **Last Successful Inbound** | Merchant rule | Hours since the last successfully-parsed inbound file. >36h on a working day = something has stopped. | | **Last Successful Outbound** | Merchant rule | Hours since the last outbound file Costco ACKed. Stale = our drops aren't being read or are failing parse. | | **Marketplace Fees Paid** | Watch only | Marketplace Fees Paid as exposed by the Costco SIP integration. The metric is computed from the latest available data and refreshed on the standard da | | **Oldest Pending Payout (days)** | Alert band 7 / 21 | Oldest Pending Payout (days) as exposed by the Costco SIP integration. The metric is computed from the latest available data and refreshed on the stan | | **PO Acknowledgment Rate** | Merchant rule | % of inbound POs that we sent an ACK file for. Missing ACKs = Costco assumes we're offline. | | **POs Missing ASN** | Merchant rule | Open POs where the ship-by has passed and no ASN has been dropped to /outbox. Action immediately. | | **Payments Overdue** | Merchant rule | Invoices past Costco's standard 30-day net term with no paid\_at. Reach out to AP before write-off. | | **Pending Payouts** | Watch only | Pending Payouts as exposed by the Costco SIP integration. The metric is computed from the latest available data and refreshed on the standard data ref | | **Sync Error Count (7d)** | Merchant rule | Item-master-update files we sent that Costco rejected. Each rejection blocks the related items from updating. | | **Total Transactions** | Watch only | Total Transactions as exposed by the Costco SIP integration. The metric is computed from the latest available data and refreshed on the standard data | | Signal | Alert behaviour | What it tracks | | -------------------------------- | --------------- | ---------------------------------------------------------------------------------------------------------------------------------------- | | **Chargeback Risk (30d)** | Merchant rule | Estimated \$ chargebacks from late ASNs + fill-rate misses + ACK failures. Costco aggressively charges back; this is recoverable margin. | | **Costco Account Health Score** | Merchant rule | Composite , feed-uptime × on-time-ASN-rate × inverse(chargeback-value) × inverse(delisted-items). | | **Costco Issues in Jira** | Merchant rule | Open Jira tickets referencing a Costco PO or chargeback. Ageing tickets = unrecovered chargebacks + un-resolved ranging risk. | | **Costco POs via ShipBob (SLA)** | Merchant rule | Costco PO ship-by SLA isolated to orders fulfilled through ShipBob , separates 3PL performance from internal-warehouse performance. | | **Costco vs DTC Pricing Parity** | Merchant rule | Items where the wholesale unit cost we charge Costco is materially below our own DTC list price , MAP-compliance + margin signal. | | **Item-Master Sync Status** | Merchant rule | Items currently flagged 'pending review' or 'delisted' in Costco's catalogue , proxy for ranging risk. | | **Late ASN Burst** | Merchant rule | Burst of ASNs sent past Costco's ship-by window. Each is a chargeback; clusters mean a fulfilment-side breakage to chase. | | **Late ASN Count (30d)** | Merchant rule | ASNs sent AFTER Costco's ship-by window. Each one is an automatic chargeback under Costco's supplier rules. | | **On-Time ASN Rate** | Merchant rule | % of POs that received an ASN before Costco's ship-by window. Direct chargeback driver. | | **Revenue at Risk (live)** | Merchant rule | Sum of (delisted\_items × velocity × ASP) + (open POs past ship-by × chargeback rate). Recoverable if action taken. | | Signal | Alert behaviour | What it tracks | | ------------------------------ | ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Daily PO Count** | Watch only | POs received per day. Steady-state cadence; flat days are usually weekends/holidays. | | **Item Delisting Burst (24h)** | Merchant rule | Multiple items moved from active -> delisted in 24h , usually a category-wide ranging review. Direct revenue blocker; investigate the same day. | | **Top Listings by Revenue** | Watch only | Top Listings by Revenue as exposed by the Costco SIP integration. The metric is computed from the latest available data and refreshed on the standard | | **Total Revenue** | Watch only | Total Revenue as exposed by the Costco SIP integration. The metric is computed from the latest available data and refreshed on the standard data refre | | **Weekly PO Value** | Alert band 0 / -5 | Sum of POs received this week. Costco PO cadence is steady , sudden drops signal ranging changes. | | Signal | Alert behaviour | What it tracks | | -------------------------- | --------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Active Listings** | Watch only | Active Listings as exposed by the Costco SIP integration. The metric is computed from the latest available data and refreshed on the standard data ref | | **Listings Expiring Soon** | Watch only | Listings Expiring Soon as exposed by the Costco SIP integration. The metric is computed from the latest available data and refreshed on the standard d | | **Missing Overnight Feed** | Merchant rule | Costco's daily PO drop typically lands by 2am UK. No file by 7am working-day = either Costco's side has stopped OR our pickup has stopped. | | Signal | Alert behaviour | What it tracks | | --------------------------- | --------------- | -------------------------------------------------------------------------------------------------------------------------------------------- | | **SFTP Connection Failure** | Merchant rule | SFTP handshake or auth failures in a row. Most common cause: AIOS egress IP not allowlisted by Costco , file with the supplier-portal admin. | ### Audit risks and opportunities A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. Open a check for the detail. **Severity** high · **Outcome** Grow revenue · **Fix status** Report only A listing missing a required attribute is commonly suppressed, down-ranked in marketplace search, or blocked from certain placements entirely, so it can be losing sales without showing any error the seller would notice on the listing itself. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-LISTING-001` **Severity** medium · **Outcome** Grow revenue · **Fix status** Report only The share of revenue this marketplace takes as fees has shifted by more than 2 percentage points from last quarter. On thin-margin products, a shift this size can move a listing from profitable to break-even without anything on the store side changing at all. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-FEE-001` **Severity** medium · **Outcome** Run operations · **Fix status** Report only A payout is running more than 7 days behind this marketplace's usual schedule. That is cash the store has already earned sitting outside its bank account, which matters directly to cash flow regardless of how the underlying sales are performing. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-PAYOUT-001` **Severity** medium · **Outcome** Grow revenue · **Fix status** Report only Returns on this marketplace jumped more than 50% above the recent average. Beyond the direct cost of the returned goods and return shipping, a spike this size often also damages the seller-performance metrics the marketplace uses for search ranking and account health. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-RETURN-001` #### Build your own automated fixes Turn any finding into an automated fix with a Vortex IQ workflow: **over 13,000 read and write operations across more than 200 connectors** are available as building blocks, with approval, verification and rollback on every change. ### Automate approved work Vortex IQ is integrated with **4 read** and **1 write** operations across inboxs, outboxs, archives on Costco SIP. Combine them with anything from the **over 13,000 operations across more than 200 connectors** to automate the work in your own words. Changes follow your configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution. [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=costco-sip) #### Ready to build your first Costco SIP workflow Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build. | Resource | Read operations | Write operations | | -------- | --------------- | ---------------- | | inboxs | 2 | 0 | | outboxs | 1 | 1 | | archives | 1 | 0 | Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected.