> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Better Uptime on Vortex IQ

> Monitor Better Uptime health, cost and reliability signals, and catch incidents and runaway spend early.

Monitor Better Uptime health, cost and reliability signals, and catch incidents and runaway spend early.

[Connect or manage this source](https://app.vortexiq.ai/workbench/settings/sources) · [How connecting works](/integrations/connector-catalogue) · [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=better-uptime)

<CardGroup cols={5}>
  <Card title="20">
    performance signals
  </Card>

  <Card title="2">
    automated checks
  </Card>

  <Card title="Build your own">
    automated fixes
  </Card>

  <Card title="Ready to build yours">
    workflows
  </Card>

  <Card title="12">
    API operations
  </Card>
</CardGroup>

<Tabs>
  <Tab title="Overview">
    ### What you can achieve

    Capabilities are grouped around merchant outcomes, not API terminology.

    <CardGroup cols={2}>
      <Card title="Protect revenue">
        Find failures, leaks and risks before they cost sales.
      </Card>

      <Card title="Run operations">
        Monitor orders, fulfilment, delivery and settlement.
      </Card>

      <Card title="Customer experience">
        Find storefront, speed, accessibility and journey problems.
      </Card>

      <Card title="Control risk and change">
        Keep tracking, access and change under governed control.
      </Card>
    </CardGroup>

    ### From connection to verified outcome

    The controlled sequence every capability follows. Nothing changes a connected system without the approval step.

    <Steps>
      <Step title="Connect">
        Authorise the source. Scopes are shown before access is granted.
      </Step>

      <Step title="Monitor">
        Watch the signals against your own baselines, not universal defaults.
      </Step>

      <Step title="Detect">
        Run checks and gather evidence specific to your store.
      </Step>

      <Step title="Recommend">
        Explain what happened, why it matters and the proposed action.
      </Step>

      <Step title="Approve">
        You review scope, risk and reversibility before anything changes.
      </Step>

      <Step title="Execute">
        Apply through governed connector operations.
      </Step>

      <Step title="Verify">
        Confirm the intended result and keep the receipt.
      </Step>
    </Steps>

    No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls.
  </Tab>

  <Tab title="Monitor (20)">
    ### Monitor performance

    20 performance signals. Open an outcome to see its signals and how each one alerts. Read-only operations do not modify the connected system.

    <AccordionGroup>
      <Accordion title="Run operations (11 signals)">
        | Signal                       | Alert behaviour              | What it tracks                                                                                 |
        | ---------------------------- | ---------------------------- | ---------------------------------------------------------------------------------------------- |
        | **Alerts Acknowledged**      | Merchant rule                | Incidents acknowledged by an on-call responder - work is in flight.                            |
        | **Alerts Firing**            | Alert band 0 / 3             | Incidents currently in the Started state - alerts that have fired but not yet been picked up.  |
        | **Incidents Open**           | Alert band 0 / 3             | Unresolved incidents across all monitors right now.                                            |
        | **Incidents Resolved (24h)** | Merchant rule                | Incidents closed in the last 24 hours - recovery throughput.                                   |
        | **Mean Time To Acknowledge** | Alert band 300000 / 900000   | Average gap from incident start to first acknowledgement - responsiveness of the on-call rota. |
        | **Mean Time To Resolve**     | Alert band 1800000 / 3600000 | Average gap from incident start to resolution - how fast things actually get fixed.            |
        | **SLA Compliance**           | Alert band 99.9 / 99.5       | Rolling availability vs the SLA target. 99.9% is two-nines-plus; below 99.5% is a breach.      |
        | **Services Degraded**        | Watch only                   | Monitors responding slowly or partially - the early-warning band before down.                  |
        | **Services Down**            | Alert band 0 / 1             | Monitors currently failing their check - customer-facing outage surface.                       |
        | **Services Healthy**         | Alert band 0 / -10           | Monitors reporting up across the fleet.                                                        |
        | **Top Alerting Services**    | Merchant rule                | Monitors generating the most incidents - where to spend reliability effort first.              |
      </Accordion>

      <Accordion title="Customer experience (6 signals)">
        | Signal                   | Alert behaviour        | What it tracks                                                                               |
        | ------------------------ | ---------------------- | -------------------------------------------------------------------------------------------- |
        | **Apdex Score**          | Watch only             | Satisfied/tolerating/frustrated ratio derived from monitor response times. 0.94+ is healthy. |
        | **Avg Response Time**    | Alert band 200 / 1000  | Description pending editorial review; the signal is live.                                    |
        | **Error Rate**           | Watch only             | Description pending editorial review; the signal is live.                                    |
        | **Throughput (req/min)** | Alert band 0 / -10     | Throughput (req/min) over time.                                                              |
        | **p95 Latency**          | Alert band 800 / 1500  | Description pending editorial review; the signal is live.                                    |
        | **p99 Latency**          | Alert band 1500 / 3000 | Description pending editorial review; the signal is live.                                    |
      </Accordion>

      <Accordion title="Protect revenue (2 signals)">
        | Signal                              | Alert behaviour | What it tracks                                                                                        |
        | ----------------------------------- | --------------- | ----------------------------------------------------------------------------------------------------- |
        | **Checkout Monitor Health × Sales** | Merchant rule   | Checkout-monitor up/down overlaid with order volume - when the check fails, sales follow.             |
        | **Revenue at Risk (live)**          | Merchant rule   | Live \$/min loss while any monitor is DOWN and a commerce sibling reports velocity. The COO's number. |
      </Accordion>

      <Accordion title="Control risk and change (1 signals)">
        | Signal              | Alert behaviour | What it tracks                                                   |
        | ------------------- | --------------- | ---------------------------------------------------------------- |
        | **Top Error Types** | Merchant rule   | Most common failure causes / status codes across failing checks. |
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab title="Audit (2)">
    ### Audit risks and opportunities

    A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. Open a check for the detail.

    <AccordionGroup>
      <Accordion title="Avg response time above 1500ms">
        **Severity** medium · **Outcome** Protect revenue · **Fix status** Report only

        Average response time over 1.5 seconds is well past the point where shoppers notice the delay, and slow response times are a documented driver of higher bounce and lower conversion; this is a revenue issue wearing a performance-metric label.

        Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

        Reference: `MONITORING-PERF-001`
      </Accordion>

      <Accordion title="Throughput dropped > 30% week-over-week">
        **Severity** medium · **Outcome** Run operations · **Fix status** Report only

        Requests handled dropped more than 30% versus the prior week. This can mean genuinely lower traffic (worth knowing on its own) or it can mean the application is silently failing to serve requests it would otherwise handle, two very different problems that look identical in this one number.

        Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

        Reference: `MONITORING-THROUGHPUT-001`
      </Accordion>
    </AccordionGroup>

    #### Build your own automated fixes

    Turn any finding into an automated fix with a Vortex IQ workflow: **over 13,000 read and write operations across more than 200 connectors** are available as building blocks, with approval, verification and rollback on every change.
  </Tab>

  <Tab title="Automate">
    ### Automate approved work

    Vortex IQ is integrated with **9 read** and **3 write** operations across monitors, incidents, escalationpolicys, incidentacknowledges, incidentresolves, monitorgroups on Better Uptime. Combine them with anything from the **over 13,000 operations across more than 200 connectors** to automate the work in your own words.

    Changes follow your configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution.

    [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=better-uptime)

    #### Ready to build your first Better Uptime workflow

    Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build.

    <Accordion title="Browse the operations you can build with">
      | Resource             | Read operations | Write operations |
      | -------------------- | --------------- | ---------------- |
      | monitors             | 2               | 1                |
      | incidents            | 2               | 0                |
      | escalationpolicys    | 1               | 0                |
      | incidentacknowledges | 0               | 1                |
      | incidentresolves     | 0               | 1                |
      | monitorgroups        | 1               | 0                |
      | monitorresponsetimes | 1               | 0                |
      | monitorslas          | 1               | 0                |

      Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected.
    </Accordion>
  </Tab>
</Tabs>