> ## Documentation Index > Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Alibaba.com (B2B) on Vortex IQ > Monitor Alibaba.com (B2B) listings, account health and orders, and catch suppressions and sync problems before they cost sales. Monitor Alibaba.com (B2B) listings, account health and orders, and catch suppressions and sync problems before they cost sales. [Connect or manage this source](https://app.vortexiq.ai/workbench/settings/sources) · [How connecting works](/integrations/connector-catalogue) · [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=alibaba) performance signals automated checks prepared fixes proven workflows API operations ### What you can achieve Capabilities are grouped around merchant outcomes, not API terminology. Find failures, leaks and risks before they cost sales. Identify missing, inconsistent or outdated product data. Find storefront, speed, accessibility and journey problems. Monitor orders, fulfilment, delivery and settlement. Improve discovery, conversion, campaigns and repeat purchase. ### From connection to verified outcome The controlled sequence every capability follows. Nothing changes a connected system without the approval step. Authorise the source. Scopes are shown before access is granted. Watch the signals against your own baselines, not universal defaults. Run checks and gather evidence specific to your store. Explain what happened, why it matters and the proposed action. You review scope, risk and reversibility before anything changes. Apply through governed connector operations. Confirm the intended result and keep the receipt. No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls. ### Monitor performance 36 performance signals. Open an outcome to see its signals and how each one alerts. Read-only operations do not modify the connected system. | Signal | Alert behaviour | What it tracks | | ------------------------------------------------- | ------------------ | -------------------------------------------------------------------------------------------------------------------------------- | | **Active Alibaba Listings for OOS SKUs on BC** | Alert band 0 / 5 | Alibaba RFQ inbox / order intake on SKUs you can't fulfil , wastes RFQ-response time + erodes supplier credibility. | | **Alibaba Supplier Health Score** | Merchant rule | Composite: badge-level x response-rate x on-time-delivery x trade-assurance-dispute-inverse. | | **B2B vs Retail Pricing Coherence vs AliExpress** | Merchant rule | B2B wholesale priced HIGHER than retail on AliExpress = supplier credibility crisis. Same parent company surfaces this directly. | | **Late Shipments Risking Supplier Badge** | Merchant rule | Alerts for Late Shipments Risking Supplier Badge. | | **Listings Drifting from BC Source-of-Truth** | Alert band 5 / 50 | B2B Alibaba listings drifting from BC retail source , title/spec divergence confuses B2B buyers verifying via direct site. | | **Listings Failing Feedonomics Feed Validation** | Alert band 2 / 5 | % of Feedonomics-syndicated B2B listings rejected by Alibaba's product-quality validation. | | **Net Revenue (after fees + refunds)** | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | **RFQ Response Rate (30d)** | Merchant rule | % of RFQs responded to within 24h. Below 70% = Verified/Gold Supplier badge at risk. | | **Revenue at Risk (live)** | Merchant rule | (unresponded-RFQ-deadlines x conversion-rate x ASP) + (trade-assurance-dispute-escrow-hold) + (badge-loss visibility cost). | | **Supplier Badge KPI Threshold Crossed** | Alert band 95 / 85 | Composite of Alibaba's three badge KPIs , any crossing risks Verified/Gold downgrade + visibility cut. | | **Trade Assurance Dispute Rate** | Alert band 5 / 15 | Buyers' Trade Assurance escrow disputes (quality / quantity / shipping) , direct hit to badge + new-order escrow holds. | | Signal | Alert behaviour | What it tracks | | -------------------------------------------- | ------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------ | | **AOV by Buyer Country** | Watch only | AOV by Buyer Country. | | **Alibaba Fee % of GMV** | Alert band 12 / 18 | Alibaba primary monetisation = annual Gold Supplier subscription; transaction fees lower than retail marketplaces. | | **Buyer Messages Unread** | Watch only | Buyer Messages Unread as exposed by the Alibaba integration. The metric is computed from the latest available data and refreshed on the standard data | | **Days Since Last Payout** | Alert band 7 / 21 | Description pending editorial review; the signal is live. | | **Marketplace Fees Paid** | Watch only | Marketplace Fees Paid as exposed by the Alibaba integration. The metric is computed from the latest available data and refreshed on the standard data | | **On-Time Delivery Rate** | Merchant rule | B2B buyers expect tight delivery windows; misses compound toward badge loss + buyer-blocklist. | | **Orders / Day** | Watch only | Orders / Day over time. | | **Orders by Buyer Country** | Watch only | B2B buyer geography , US/EU vs SE Asia vs Latam mix shapes shipping economics + currency hedging. | | **Pending Payouts** | Watch only | Pending Payouts as exposed by the Alibaba integration. The metric is computed from the latest available data and refreshed on the standard data refres | | **Pending Shipment (WAITING\_SELLER\_SEND)** | Alert band 10 / 50 | Description pending editorial review; the signal is live. | | **Total GMV (B2B)** | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | Signal | Alert behaviour | What it tracks | | ----------------------------------------- | ------------------ | -------------------------------------------------------------------------------------------------------------------- | | **Average Order Value (B2B)** | Alert band 0 / -5 | B2B AOV typically 10-100x retail , sustained drops suggest losing volume buyers to competitors. | | **GMV Over Time** | Alert band 0 / -5 | Description pending editorial review; the signal is live. | | **Orders** | Watch only | Description pending editorial review; the signal is live. | | **Required-Attribute Completeness** | Alert band 90 / 70 | % of listings with all category-mandated attributes filled , drives search relevance + buyer-trust score. | | **Top Products by Revenue** | Watch only | Top Products by Revenue. | | **Trade Assurance Revenue Share** | Watch only | % of orders using Trade Assurance escrow , higher = buyer-trust signal, but escrow holds tie up capital. | | **Verified / Gold Supplier Badge Status** | Merchant rule | Alibaba's supplier-credibility tier (BASIC → VERIFIED → GOLD). Higher = more inbox visibility + buyer-trust premium. | | Signal | Alert behaviour | What it tracks | | ---------------------------------------------- | ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Active Product Listings** | Merchant rule | Description pending editorial review; the signal is live. | | **Alibaba Moderation Rejected Listings (24h)** | Alert band 5 / 50 | Alibaba moderation rejects for IP infringement, restricted-goods, image quality. Catch fast before badge impact. | | **Listings Expiring Soon** | Watch only | Listings Expiring Soon as exposed by the Alibaba integration. The metric is computed from the latest available data and refreshed on the standard data | | **Listings with MOQ Tier Inversion** | Merchant rule | Listings where a higher-MOQ tier costs more per-unit than a lower-MOQ tier , buyer comparison engines flag these as bad pricing logic. | | **Rejected / Off-Shelf Listings** | Alert band 5 / 50 | Listings rejected by Alibaba moderation (often IP infringement, restricted goods, image issues). | | **Total Listings** | Watch only | Description pending editorial review; the signal is live. | | Signal | Alert behaviour | What it tracks | | ------------------------------------ | --------------- | ------------------------------------------------------------------------------------------------ | | **Median RFQ Response Time (hours)** | Merchant rule | Buyers compare suppliers on response speed , median >24h loses to competitors who reply in \<4h. | ### Audit risks and opportunities A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. Open a check for the detail. **Severity** high · **Outcome** Grow revenue · **Fix status** Candidate remediation A listing missing a required attribute is commonly suppressed, down-ranked in marketplace search, or blocked from certain placements entirely, so it can be losing sales without showing any error the seller would notice on the listing itself. A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided. Reference: `MARKETPLACE-LISTING-001` **Severity** high · **Outcome** Grow revenue · **Fix status** Report only Seller feedback score is one of the strongest signals marketplace search ranking and buy-box eligibility use, so a drop this size can cost visibility on every listing, not just the ones that triggered the negative feedback. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-FEEDBACK-001` **Severity** medium · **Outcome** Grow revenue · **Fix status** Report only The share of revenue this marketplace takes as fees has shifted by more than 2 percentage points from last quarter. On thin-margin products, a shift this size can move a listing from profitable to break-even without anything on the store side changing at all. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-FEE-001` **Severity** medium · **Outcome** Run operations · **Fix status** Report only A payout is running more than 7 days behind this marketplace's usual schedule. That is cash the store has already earned sitting outside its bank account, which matters directly to cash flow regardless of how the underlying sales are performing. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-PAYOUT-001` **Severity** medium · **Outcome** Grow revenue · **Fix status** Report only Returns on this marketplace jumped more than 50% above the recent average. Beyond the direct cost of the returned goods and return shipping, a spike this size often also damages the seller-performance metrics the marketplace uses for search ranking and account health. Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps. Reference: `MARKETPLACE-RETURN-001` #### Build your own automated fixes Turn any finding into an automated fix with a Vortex IQ workflow: **over 13,000 read and write operations across more than 200 connectors** are available as building blocks, with approval, verification and rollback on every change. ### Automate approved work Vortex IQ is integrated with **4 read** and **2 write** operations across openapiparam2systemoauth2gettokens, order lists, product lists, rfqinboxs, rfqreplys, supplierinfos on Alibaba.com (B2B). Combine them with anything from the **over 13,000 operations across more than 200 connectors** to automate the work in your own words. Changes follow your configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution. [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=alibaba) #### Ready to build your first Alibaba.com (B2B) workflow Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build. | Resource | Read operations | Write operations | | ---------------------------------- | --------------- | ---------------- | | openapiparam2systemoauth2gettokens | 0 | 1 | | order lists | 1 | 0 | | product lists | 1 | 0 | | rfqinboxs | 1 | 0 | | rfqreplys | 0 | 1 | | supplierinfos | 1 | 0 | Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected.