> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vortexiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Adyen on Vortex IQ

> Monitor Adyen payment health, authorisation and dispute risk, and catch settlement problems before they hit cash flow.

Monitor Adyen payment health, authorisation and dispute risk, and catch settlement problems before they hit cash flow.

[Connect or manage this source](https://app.vortexiq.ai/workbench/settings/sources) · [How connecting works](/integrations/connector-catalogue) · [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=adyen)

<CardGroup cols={5}>
  <Card title="26">
    performance signals
  </Card>

  <Card title="9">
    automated checks
  </Card>

  <Card title="0">
    prepared fixes
  </Card>

  <Card title="0">
    proven workflows
  </Card>

  <Card title="96">
    API operations
  </Card>
</CardGroup>

<Tabs>
  <Tab title="Overview">
    ### What you can achieve

    Capabilities are grouped around merchant outcomes, not API terminology.

    <CardGroup cols={2}>
      <Card title="Protect revenue">
        Find failures, leaks and risks before they cost sales.
      </Card>

      <Card title="Control risk and change">
        Keep tracking, access and change under governed control.
      </Card>

      <Card title="Grow revenue">
        Improve discovery, conversion, campaigns and repeat purchase.
      </Card>

      <Card title="Run operations">
        Monitor orders, fulfilment, delivery and settlement.
      </Card>

      <Card title="Customer experience">
        Find storefront, speed, accessibility and journey problems.
      </Card>
    </CardGroup>

    ### From connection to verified outcome

    The controlled sequence every capability follows. Nothing changes a connected system without the approval step.

    <Steps>
      <Step title="Connect">
        Authorise the source. Scopes are shown before access is granted.
      </Step>

      <Step title="Monitor">
        Watch the signals against your own baselines, not universal defaults.
      </Step>

      <Step title="Detect">
        Run checks and gather evidence specific to your store.
      </Step>

      <Step title="Recommend">
        Explain what happened, why it matters and the proposed action.
      </Step>

      <Step title="Approve">
        You review scope, risk and reversibility before anything changes.
      </Step>

      <Step title="Execute">
        Apply through governed connector operations.
      </Step>

      <Step title="Verify">
        Confirm the intended result and keep the receipt.
      </Step>
    </Steps>

    No changes are made without the configured approval policy. Read-only operations do not modify the connected system; schedules, access scopes, API usage and data handling remain governed by Vortex IQ controls.
  </Tab>

  <Tab title="Monitor (26)">
    ### Monitor performance

    26 performance signals. Open an outcome to see its signals and how each one alerts. Read-only operations do not modify the connected system.

    <AccordionGroup>
      <Accordion title="Protect revenue (8 signals)">
        | Signal                          | Alert behaviour    | What it tracks                                                                        |
        | ------------------------------- | ------------------ | ------------------------------------------------------------------------------------- |
        | **Chargeback Rate**             | Alert band 0.5 / 1 | Description pending editorial review; the signal is live.                             |
        | **Chargeback Spike Alert**      | Alert band 0.5 / 1 | Description pending editorial review; the signal is live.                             |
        | **Chargebacks (30d)**           | Merchant rule      | Description pending editorial review; the signal is live.                             |
        | **Dispute Win Rate**            | Watch only         | Description pending editorial review; the signal is live.                             |
        | **Fraud Rate**                  | Merchant rule      | Description pending editorial review; the signal is live.                             |
        | **Payments Health Score**       | Alert band 90 / 70 | Composite: auth rate x (inverse) refusal x (inverse) chargeback x settlement on-time. |
        | **Refunds (30d)**               | Alert band 2 / 5   | Description pending editorial review; the signal is live.                             |
        | **Refunds vs Commerce Returns** | Watch only         | Description pending editorial review; the signal is live.                             |
      </Accordion>

      <Accordion title="Customer experience (6 signals)">
        | Signal                          | Alert behaviour    | What it tracks                                            |
        | ------------------------------- | ------------------ | --------------------------------------------------------- |
        | **3DS Challenge Rate**          | Merchant rule      | Description pending editorial review; the signal is live. |
        | **Auth Rate by Payment Method** | Alert band 97 / 92 | Auth Rate by Payment Method.                              |
        | **Avg Transaction Value**       | Watch only         | Description pending editorial review; the signal is live. |
        | **Capture Rate**                | Merchant rule      | Description pending editorial review; the signal is live. |
        | **Payment Method Mix**          | Watch only         | Payment Method Mix, shown by share.                       |
        | **Refusal Reasons**             | Watch only         | Refusal Reasons, compared across items.                   |
      </Accordion>

      <Accordion title="Control risk and change (5 signals)">
        | Signal                     | Alert behaviour    | What it tracks                                            |
        | -------------------------- | ------------------ | --------------------------------------------------------- |
        | **Active Payment Methods** | Watch only         | Description pending editorial review; the signal is live. |
        | **Auth Rate Drop Alert**   | Alert band 97 / 92 | Description pending editorial review; the signal is live. |
        | **Authorisation Rate**     | Alert band 97 / 92 | Description pending editorial review; the signal is live. |
        | **Stores / Accounts**      | Watch only         | Description pending editorial review; the signal is live. |
        | **Webhooks Configured**    | Merchant rule      | Description pending editorial review; the signal is live. |
      </Accordion>

      <Accordion title="Run operations (5 signals)">
        | Signal                     | Alert behaviour    | What it tracks                                            |
        | -------------------------- | ------------------ | --------------------------------------------------------- |
        | **Payment Volume (30d)**   | Alert band 0 / -15 | Description pending editorial review; the signal is live. |
        | **Refusal Rate**           | Alert band 3 / 8   | Description pending editorial review; the signal is live. |
        | **Refusal Spike Alert**    | Alert band 3 / 8   | Description pending editorial review; the signal is live. |
        | **Settlement Delay Alert** | Alert band 2 / 5   | Description pending editorial review; the signal is live. |
        | **Settlement Pending**     | Watch only         | Description pending editorial review; the signal is live. |
      </Accordion>

      <Accordion title="Grow revenue (2 signals)">
        | Signal                                | Alert behaviour | What it tracks                                            |
        | ------------------------------------- | --------------- | --------------------------------------------------------- |
        | **Captured vs Commerce Revenue**      | Merchant rule   | Description pending editorial review; the signal is live. |
        | **Support Spike on Refused Payments** | Merchant rule   | Description pending editorial review; the signal is live. |
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab title="Audit (9)">
    ### Audit risks and opportunities

    A fix status appears only where the action, inputs, approval, verification and recovery controls are mapped. Candidate remediations are never executable. Open a check for the detail.

    <AccordionGroup>
      <Accordion title="Chargeback rate above 1% (Visa/Mastercard programme threshold)">
        **Severity** critical · **Outcome** Protect revenue · **Fix status** Candidate remediation

        Chargebacks above 1 percent cross the card-scheme programme threshold: fines and monitoring programmes begin, and processing itself is at risk.

        A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

        Reference: `ADYEN-CHARGEBACK-001`
      </Accordion>

      <Accordion title="Dispute rate above 1% (Visa/Mastercard threshold)">
        **Severity** critical · **Outcome** Protect revenue · **Fix status** Candidate remediation

        1% is the threshold Visa and Mastercard use to flag a merchant as excessive, and crossing it puts the account at risk of monitoring programs, extra fees, and in sustained cases, the ability to accept those card networks at all, on top of losing the disputed sales themselves.

        A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

        Reference: `PAYMENT-DISPUTE-001`
      </Accordion>

      <Accordion title="Authorisation rate below 92%">
        **Severity** high · **Outcome** Protect revenue · **Fix status** Report only

        Authorisation below 92 percent means real customers with real money are being declined; small routing and retry changes move revenue directly.

        Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

        Reference: `ADYEN-AUTH-001`
      </Accordion>

      <Accordion title="Decline rate above 8%">
        **Severity** high · **Outcome** Protect revenue · **Fix status** Report only

        More than 8% of payment attempts are being declined. Every decline is a customer who was ready to pay and did not complete the sale, so this is lost revenue at the very last step of the funnel, after every earlier marketing and conversion cost has already been paid.

        Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

        Reference: `PAYMENT-DECLINE-001`
      </Accordion>

      <Accordion title="Payment volume dropped >15% vs prior period">
        **Severity** high · **Outcome** Grow revenue · **Fix status** Candidate remediation

        Payment volume dropping 15 percent against the prior period is either a real demand problem or a payments problem; distinguishing them fast protects revenue either way.

        A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

        Reference: `ADYEN-REVENUE-001`
      </Accordion>

      <Accordion title="Refund rate spiked > 50% vs 7-day average">
        **Severity** high · **Outcome** Protect revenue · **Fix status** Candidate remediation

        Refunds jumped more than 50% above the recent weekly average. A spike this fast and this size usually has one specific, recent cause worth finding quickly, before it settles into an ongoing pattern that is harder to trace back to its origin.

        A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

        Reference: `PAYMENT-REFUND-001`
      </Accordion>

      <Accordion title="Refusal rate above 8%">
        **Severity** high · **Outcome** Protect revenue · **Fix status** Report only

        A refusal rate above 8 percent points at issuer mistrust, risk-rule misconfiguration or fraud pressure; every refused legitimate payment is a completed sale lost at the till.

        Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

        Reference: `ADYEN-REFUSAL-001`
      </Accordion>

      <Accordion title="Payout overdue > 5 days vs typical schedule">
        **Severity** medium · **Outcome** Grow revenue · **Fix status** Candidate remediation

        A payout is running more than 5 days behind this gateway's usual schedule. That is revenue already earned that has not reached the store's bank account, which affects cash flow directly regardless of how sales themselves are performing.

        A likely corrective operation exists, but its mapping and recovery are not yet complete, so execution is not offered. Evidence and recommended manual steps are provided.

        Reference: `PAYMENT-PAYOUT-001`
      </Accordion>

      <Accordion title="Settlement age above 5 days">
        **Severity** medium · **Outcome** Run operations · **Fix status** Report only

        Settlement aging beyond 5 days is working capital sitting with the processor instead of in the business.

        Vortex IQ detects and explains this; resolution is manual, with evidence and recommended steps.

        Reference: `ADYEN-SETTLEMENT-001`
      </Accordion>
    </AccordionGroup>

    #### Build your own automated fixes

    Turn any finding into an automated fix with a Vortex IQ workflow: **over 13,000 read and write operations across more than 200 connectors** are available as building blocks, with approval, verification and rollback on every change.
  </Tab>

  <Tab title="Automate">
    ### Automate approved work

    Vortex IQ is integrated with **11 read** and **85 write** operations across grants, grantdisbursements, payment links, storedpaymentmethods, cancels, grantoffers on Adyen. Combine them with anything from the **over 13,000 operations across more than 200 connectors** to automate the work in your own words.

    Changes follow your configured approval policy: the target, proposed change, affected records, risk, reversibility and verification plan are shown before execution.

    [Create a workflow](https://app.vortexiq.ai/workbench/flows/create?connector=adyen)

    #### Ready to build your first Adyen workflow

    Pick a trigger, add the operations above as steps, and every step that changes data pauses for your approval. Monitoring and audits are live now and can start any workflow you build.

    <Accordion title="Browse the operations you can build with">
      | Resource             | Read operations | Write operations |
      | -------------------- | --------------- | ---------------- |
      | grants               | 2               | 1                |
      | grantdisbursements   | 2               | 1                |
      | payment links        | 1               | 2                |
      | storedpaymentmethods | 1               | 2                |
      | cancels              | 0               | 2                |
      | grantoffers          | 2               | 0                |
      | payments             | 0               | 2                |
      | sessions             | 1               | 1                |

      Signed-in users see the full catalogue in the workflow builder, filtered to the sources they have connected.
    </Accordion>
  </Tab>
</Tabs>